Clarion Hotel & Suites

It was ok

Didn’t give me the rooms I paid for. Then the rooms they gave us was not throughly cleaned. For that reason we then again, asked for another room. So, we got a replacement. But we only got the free replacement that time because of cleanliness. But that room Barely any toilet paper, stains on sheets, dirty mirrors, and the electrical didn’t work in the bathroom.

It was a nice stay. Had issues with the internet. but other then that everything was exceptional

This is the third time we have stayed at this location and really the first time we had issues. The carpet in the entire room was wet so we had to wear shoes all the time or end up with soaked socks. The knob to turn on the shower came off in my hand when I tried to turn it on so I had to take sponge baths in the sink for three days. Lots of stains and water spots everywhere. And walking in the halls feels like I'm walking through halls of some type of correctional facility.

Bed was comfortable, water was hot. Facility was quiet, no road noise. Breakfast was basic items. Building is older and could use a freshening up. We would stay again as the price was right for only needing a place to sleep.

This property was very dirty. Mold behind the toilet, toilet paper roll broken off the wall, tore to shreds computer chair, dirty beds, etc.

The area surrounding this property was riddled with abandoned businesses that were boarded up and covered with graffiti. The first night was quiet and no issues, the second night however was not. They were people yelling and arguing in the hallway. I could hear other guests come out in the hallway to confront the people arguing, causing more yelling and arguing. After the police came, that all ceased and the rest of the night was quiet. As far as the property and room itself, the carpet in the hallways was very dirty and it did not smell good. The room was very musty smelling, almost damp. The a/c did not work and when I went to the front desk, the gentleman there said he would come over to the room after he clocked out to check it out. He never came. The tub was so slow it was like I was taking a bath while I was showering. My daughters white socks were black after our stay. I can say the beds were comfortable and the sheets felt and smelled clean. Overall though I would not recommend.

Room stunk of cigarettes really bad. Curtains were filthy and the smoke alarms went off when we filled the hottub with water.

The entire hotel smelled of smoke. The location was not as described on the website—it said the hotel was located in North Shores, it is located in Muskegon Heights. The area has multiple buildings with windows knocked out, gang graffiti, sketchy characters lurking around. It seems very unsafe.