Courtyard Charlotte Gastonia

This was really good

I have stayed here a few times, and the staff has always been great. The only thing was this time the hot tub was not working, right. It had to be filled so the water was cold for a while, and the Jets didn’t work at all. We tried to go sit out by the fire pit that was advertised, and it was completely shut off and no cushions out there. That would’ve been fine when they used to have gazebo there but it’s gone as well. Overall, I was fine with my stay. It was comfortable it was clean but the reason I stayed there was specifically for those features so I was a little disappointed there. If they get those fixed that place will be an awesome place to relax and spend the night

Booked a room for my daughter’s 11th birthday sleep over and we had 3 roaches in our room. The last one one of the girls woke up to a roach crawling on her… I was disgusted and we left 4 hours before our checkout time smh

The check in was very easy, very pleasant staff, very beautiful launge lobby. Bar staff was fun and friendly. Pool and whirpool is nice except seems to be no ventilation. The smell and fumes from the chlorine didn't allow me to enjoy it. Beware for sensitive asthmatic folks. Gym area was very nice and clean. My room was nice and clean, towels were crunchy hard and I found a huge spot of mold above the A/C unit. Brought this to their attention once I checked out. As for much quiet time that a needed I had loud neighbors until 4am even after calling the desk at 130am... not the staff fault though.

All of the staff were so welcoming and friendly!! Orlando gave me a big hug because I was having a horrible day.

Desk services were professional, courteous and prompt. Room was clean for the most part. A few pieces of trash & a pair of socks were overlooked on floor. Stain on bottom clean sheet (that didn’t wash out seemingly). Toilet paper holder coming out of the wall was annoying. Suggest a microwave and 1additional trash can in room. The AC/ heater unit next door to ours was very noisy. Exceptional lobby and impressive lounge area. Wish there would have been coffee station in the morning like there was water. Would stay again.

The stay was good, the only thing we could make a comment about was there was only one set of towels

Great access to the airport. Comfortable bed. Outlets on lights on wall don't hold a plug. Also, two of the several nights I was there, I came out to see a different car having had their windows busted out and shattered glass on the ground.

After arriving around 5pm ( 2hours after check-in time), the room had not been cleaned, l hotel was overbooked so I had to wait for housekeeping to clean. Toilet was clogged, had to unclog it myself. They had no additional towels. Will not return.