Отзывы об отеле Welcome Hotel Gelsenkirchen

Ответ от объекта размещения: Dear William, We're very sorry to hear about your experience, and we fully understand your concerns, especially during such a critical recovery period. As mentioned previously, we are not a medical facility and therefore do not provide specialized beds for post-surgery recovery. The beds in our hotel are standard for general guest comfort, but we acknowledge that they may not meet the specific needs of someone recovering from major back surgery. We encourage you to bring these issues to the attention of the Medicos rehab facility, as they can best advise on accommodations that suit your medical needs. We also appreciate your feedback on our service and will address your concerns with our team to ensure we are as responsive and supportive as possible. Wishing you a smooth and comfortable recovery. Best regards, The stays Team

Ответ от объекта размещения: Dear Guest, Thank you for taking the time to share your experience with us. We’re glad to hear that our location was convenient for your visit to the stadium and that you found the beds comfortable and enjoyed the breakfast spread. However, we’re sorry to learn that your experience with our service was mixed. We appreciate your feedback and will certainly address these areas for improvement. Regarding the room temperature, our system is indeed designed for ventilation rather than full air conditioning, and we apologize if this caused any discomfort. We hope you had a great time at the game, and we would love to welcome you back in the future. Best regards, The Stays Team