Jen Penang Georgetown by Shangri-La

Good location and walking distance (maybe 5-10 min walk) to Komtar for The Top Entertainment (eg. Jurassic Research Centre, Observatory Deck), famous Teochew Chendol street and 10 mins walk to Newlane night street food. Clean and comfortable room with 2 kids. Breakfast is decent served variety of food (coffee machine, egg counter, yogurt and pastries). Will definitely come again for the convenience to the famous spot at Georgetown.

Good stay in Jen hotel, the service and cleanliness is great! Very near the top Penang.

Location was good, hotel cleanliness was alright only. The gym amenities not very good, small pool as well.

Check in was easy. Booked the room for 3 pax and an extra bed was alrdy set up (sofa bed) when we checked in. Was nice and clean! Location was great too!

- Good location, next to shopping mall and night market - The room is big, bed is good, sofa bed is okay

I think you know better how was my stay at Jen Hotel since I forced to face with difficulties and challenges dealing with you guys in trip com from the beginning of my booking. I was so disappointed not only my booking was not found by your team even I have paid and got the booking number, I also was given a limited choice whether to cancel my booking OR you want to transfer me to the other hotel OR you asked me to stay at deluxe room with the reason : you failed to find my booking in your system. I was hoping the difficulties stoped when I checked in at Jen Hotel but it continuously happened when there was used room slipper, worst quality of bath towel, room phone and both switch at the both sides of our bed were not functioning and unfair treatment for my late check out request. My request for late check out at 115pm (to pray first before check out) was rejected by the front office with the reason all family rooms are fully booked back to back. Unfortunately when I talked to my friend who also checked in at Jen (family room), told me her request to have a late check out is accepted until 115pm. I was the first who requested for late check out but my friend who requested later than me got green light to have a late check out at 115pm! So what is going on here? I was expecting the information given to all guests are standardised! And why all this thing happened to me? As usual when I called for further clarification from the front office, the manager in charged put the blame on me and accused me that I was the one who told them which I want to request for late check out for a few rooms! I only have one room which was at 508 so how come I requested to have a late check out for a few rooms?..well ..I was so tired dealing with all of you..... seriously tired ...that was my first and last time dealing with trip com and Jen Hotel Penang. Maybe you will not post my review on your website. It's ok. I am expecting that to happen since my complaint also related to your service quality and maybe you won't allow public to read my view. Again all the best to you and thank you so much for "the best" service.

Amenities were clean and room services provided quick responses. The infinity pool was nice for a quick dip and photo taking. The hotel is just beside 1st avenue mall. Very convenient!

Good location, where u can get around places easily. Clean and big rooms. I would love it if it is carpeted room.