Wingate by Wyndham Gillette Near Cam-Plex

Upon getting there i had 2 reservations. Gave an updated card to the lady behind the desk asked 3 times to make sure the card was changed over. Check out low and behold the wrong card was charged. I only had 1 set of towels in a room of 3 of us. When i called and asked for more i was brought just one more set. Thought we would go and enjoy the pool facilities... that was wrong. The hot tub was a max of maybe 75°-80°. The pool was even colder.

Used to love it there but this place has really gone downhill! Breakfast was bad. They don’t refill food often. No silverware. Breakfast area was very dirty. Front staff is very unprofessional. No costumer service skills. Room key stopped working like 3 time! The beds are comfortable. But rooms are not very clean. Great location.

When we arrived the room was not cleaned. The bed was unmade and there were used towels on the floor. The bed did get made but the bathroom was not cleaned and the towels were left there. I'm going to assume the rest of the room was not cleaned either. The food at breakfast was burned and started to get stale around 7:30/8 am. The coffee was not replenished in a timely manner. The pool was freezing and the pool room was also freezing, as if the heat was turned off in that area. It was a busy weekend so maybe they were understaffed but it wasn't an impressive hotel stay.

Tv did not work in room. They moved me to another room. Desk missing in new room, hard to do work. Original room had a desk. At 249am, front desk called my room because earlier person did not move my information to new room and to ask if someone left a cell phone in room or bathroom. My key did not work in morning. Lady who fixed my key, I mentioned all this to her and she didn’t seem to care.

The pool was freezing, the tub was broken, the tub was cold, and the breakfast was poor.

The property was with out heat for a while and the ability to activate key cards were not working. They were very accommodating and still allowed us to check in, and heating was fixed by sundown. The rooms were clean. The smoke alarms went off and not sure they ever found the source. The pool was extremely cold and hot tub was not hot. The rooms/hallway smelled like smoke. All in all, it was fine and with extreme cold conditions outside I thought they were very helpful.

Great hotel was just what I had expected.. wyngate always meets my expectations. Breakfast was good also.. would stay again.

After checking in, we went to our room to find that it had not been cleaned. We checked in about 3hrs after the check in time. Called Wingate and they transferred me to a complaint service person, in which they hung up on me before being able to even speak with anyone.

The room we were in had water damaged walls that were flacking off. The breakfast was gone before 8am.