Riva Palace Hotel

Aparthotel Touring

"The shower had no seal, so every time we used it the entire bathroom got flooded. The room had only an internal view, and the air conditioning fans were extremely noisy – it was impossible even to open the window. We complained and asked to be moved to another room, but we were completely ignored. The reception was practically never staffed, and when we finally spoke with the manager, he admitted that the shower seal had been ordered but would take time to arrive. When we asked why the room was rented out if they knew it was defective, he just shrugged his shoulders! The TV doesn’t allow you to watch Netflix or other streaming services without extra equipment. Overall, a huge disappointment – for the money paid, the quality was absolutely not acceptable. Even the rental bikes were in very poor condition, almost all broken. The hotel staff seemed completely uninterested in the guests’ needs."

Villaggio Ca' Laguna

"Stayed here for two nights, two adults and two kids. I’ll start with the positive: nice pool area, kids enjoyed it. Cabins are cute. Pretty quiet (unless you have loud neighbors), nice walk or bike ride into town. Front desk staff is helpful and friendly. Negative: cleanliness of the cabins. All surfaces have some sort of grease stuck to them. No washing-up liquid or sponge is provided, needless to say we used our own cutlery and plates. Kids slept by a spider web that included a pretty good size spider. Staircase was growing dust and hairballs combined. Shower needs to be rinsed, the water doesn’t go away. Towels are provided by the facility but they left you covered in lint when using them. There’s no coffee maker or toaster and only one knife (a bread knife). Walls are very thin. This is fine as long as guests respect each others need for down time. Also, somebody pooped in the pool. It was not in one place but every here and there in the kids play tower. They did not close down but kept open and let everybody play there while they cleaned and told no one. We suggested they’d close down for at least 30 mins and have the pool cleaned and chlorine shock the water, as would have been procedure in the nordics but no.. we left."