Sofitel Auckland Viaduct Harbour

Я впервые останавливаюсь в отеле, но, должно быть, и последний. В конце концов, это худший пятизвездочный отель, в котором я когда-либо останавливался... Мусорное ведро не было очищено, раковина была в пятнах, и соединение насадки для душа протекало. Я не смог найти в вестибюле никого, кто дежурил бы, чтобы помочь с парковкой ночью. Мало того, я позвонил на парковке и подождал не менее 20 минут, но никто не ответил. Самое преувеличенное, что когда швейцар забрал машину, он на самом деле подобрал не ту машину... Что, если мою собственную машину вот так подобрала не та машина и кто-то действительно ее угнал? Коллега попросил у официанта зубную пасту и щетку, но официант без предупреждения положил их у двери, а кто-то другой забрал.

Чисто, аккуратно. Очень хорошо.

The room itself is very old, the windows were also poorly cleaned. However the rest of the hotel is nice and updated including the spa and pool area. Overall it was a decent stay, however I would only go back for the spa and not stay there again.

每次到奧克蘭的首選，因為太喜歡周遭環境.疫情3年酒店未更新設備，工作人員欠缺真心遺憾！

Недвижимость очень красивая, находится в отличном и живописном месте. Люди в отеле добрые, отзывчивые и очень отзывчивые. Завтрак на высоте. Жаль, что по прибытии вас некому встретить. При первом входе в отель нет ни швейцара, ни даже хорошо видимой стойки регистрации. Клубный лаундж выглядит великолепно. На мой вкус немного претенциозно, но другим, особенно тем, кто привык к европейским традициям, скорее всего, понравится.

Safe, quiet, view of Marina from outside. Unfortunately not from our room. We had a very bad views. We were told we upgraded to Atrium. Sounds fancy but when we got to our room and opened the curtains to check the view, what we could see were the roof down below and other units and the guests from inside. Hence, we had to always close the curtains so other guests from other units couldn't see us. The breakfast that is cooked to our preference is okay. The free-refill coffee had to be ordered all the time, and it takes a while before you get one. The buffet breakfast is mediocre except the hot food. I love the mushroom. I think it's Bella or Crimini. The breads esp. the sliced loaves are either old and rock hard. I'm not sure if it's supposed to be like that. Because I'm used to eating soft and fluffy breads. Same with nuts, they are just too hard for me. I'm not sure or maybe it's just me. All I know they took a lot of hard work to bite and chew to swallow. I only tried once and didn't repeat. What I like most of our room is the spacious room and the shower & strong water which is very important to us. Oh the cleaning time is not time pressured. Cleaners do not knock to signal cleaning time. They just wait until unit guests go out before they go inside to clean every room, which is very rare in all my hotel experience. Overall, our experience is fine. We still enjoyed our time while in Auckland.

A so-so property--good location but feels like a mid level change and not like a top flight major city hotel. Breakfast buffet completely ordinary. Again feels like a tour hotel.

Perfect location near downtown Auckland. Very walkable to the harbor and shopping, highly recommend for all travelers

We have stayed with you many times for business and pleasure and always find this hotel convenient and a quiet place to stay. We always enjoy the food and spa when we visit. Some standards of cleanliness in the general areas have dropped and if flowers are on show they need to be fresh. Otherwise, we had a very enjoyable stay, thank you.