Radisson Cartagena Ocean Pavillion

I prepaid trough you web but when I arrived to the hotel the money of u guys to them NO was. I had to pay again at the counter of the hotel. Need to refund my money asap. The worst situation is that I have other prepaid booking this June 1st for 2 nights. It’s going to happening again. No money available will be at the hotel ???? Need answers right now. We trusted in you.

This is a 3.5/4 stars hotel. For the brand I was expecting a higher level of service and better facilities. The window in our bedroom was dirty to a point we could barely see the outside, some areas are in need of TLC, and some furniture needs replacement. The lighting in the room is not convenient ( either its fully bright or total darkness, no in between). The remote somehow didn’t control the tv (only the tv box). they felt the need to wake us up to remind us we needed to checkout by noon ( which I find cheap, rude and unnecessary). I came with higher expectations and was disappointed unfortunately. Favourable points: good bedding + friendly staff.

servicio bueno, instalaciones por retocar,se requiere mayor mantenimiento, la comida bien en la habitación teléfono sin servicio

It was a pleasure to stay 4 days at the Radisson Ocean Pavilion, the staff were consistently friendly and helpful, the breakfast buffet great , nice pool. The not-busy at all beach is right in front, super-easy walk-on , We had three dinners in the hotel restaurant which were all tasty , well prepared and quite reasonably priced. The only drawback is also an advantage: location. The hotel is close to the airport and right on the beach but offers no other interesting dining options in walking distance; the town center is a 10-min taxi ride which, in turn, was always readily available and cost a very modest 20K pesos. Would return any time.

The beach was not to nice like the island beaches the pizza an food is good pool great an jacuzzi too the Store are little bit far Uber are real cheap

Very nice & professional staff. The hotel has good amenities and it is close to everything you need!

Not sure what vip service I got. Didn’t see a difference. Service was slow. I expect staff to be happier friendly. Wished they had more variety of food.

Amazing , just phenomenal overall experience . First of all extremely friendly and helping staff . They make you fell home . Everyone, from the valet to the reception, from room service to restaurant , from the bar to any facility, every single person is just amazing and they treat you like family . The hotel is amazing , extremely clean , modern and definitely an overall winner . It is an amazing option to have a getaway to get your mind away from business and stresses of life . That’s how my sister and myself felt . We loved the staff and the hotel so much so that we will be back end of April . We are grateful for the service and close attention we have received during our stay

Excellent check in. Very friendly personnel and our room was cleaned daily to perfection and the daily buffet breakfast was delicious