SureStay Hotel by Best Western Greenville

I booked for the pool and the front desk said pool was closed due to maintence, so sad at that!!! We got to our room and there was leftover food from previous guest in our fridge!!! Front desk was nice and accomidating, but charged me extra for first floor room and im physically handicapped and cant go up stairs without elevator and didnt take in to consideration....need to make hotel handicap accessible to better accomidate ALL without having to pay extra for what should be FREE accommodations!!!

Check in was good. Very helpful. We arrived breakfast at 6am. No coffee. No employee. The waffle iron was on and we made waffles. We let at 6:20. No sign of anyone at the desk or breakfast area. We could hear noise in a back room. Nobody came out to check the entire time we were there. Breakfast is from 6-9 am.

Very clean and staff are very friendly, check in time was 3 and they let me in at 1:30. The only problem I had was the bed was incredibly uncomfortable everything else was perfect!

No jacuzzi, which is what we were looking forward to. We found out they haven’t had it fixed in long time and likely won’t get it fixed. Why is it falsely advertised?

Not a great hotel, but the price is right if you just need a bed for the night. This hotel badly needs renovation. Breakfast is terrible. Find a diner elsewhere.

Easy access to highway, quiet location. Decent size room. Room was clean bed comfortable. This is an older property however does have flat screen TV mini fridg And microwave

The smell from the cleaning products was terrible. We stay, book out immediately, and did not get any refund. We booked in to Comfort Inn through *******!

The rooms were smelly, dead/live bugs everywhere, the chair was ripped up, as well as areas of the carpet were ripped up as well.

My stay was comfortable. I went mainly to sail on lake Carlyle so the hotel was within a suitable distance from the lake. The room was clean and hd all the amenities I needed, fridge, TV, shower, WIFI, microwave, and 2 small queen size beds. The dinning area was clean and breakfast was adequate with a small veriety of foods. The Mexican restaurant next door was good and there was 10% off your meal if you showed the hotel pass key.