Holiday Inn Express & Suites Kings Mountain - Shelby Area

Needs to be updated compared to other Holiday inn express we have used. Could use some deep cleaning as well.

Overall good hotel as the bed & linens were soft however the room had a musty smell & the bathroom was substandard. No ventilation so got super steamy fast, the curtain wouldn't stay on one side so kept sliding down & got water all over the floor & the ac was a little noisy :(

Friendly staff, spacious rooms, comfortable beds, horrible pillows, very noisy (freeway), mostly clean, didn’t try breakfast

Stayed 2 nights. It is allowing me to review it twice. So I am leaving a second awesome review. I really can't think of anything bad to say. Everything was great. Very accommodating, clean, safe and quiet. Absolutely zero complaints.

The staff was friendly. It had the best complimentary breakfast. The bed was actually pretty comfortable

Hotel was clean breakfast was good. We booked another day a couple days before showing up and spoke with attendant at the desk to confirm. Checked in asked if they needed our CC and attendant said no everything was good for 2 days. However the extra day didn’t show up as we thought. We understood mishaps with new people however; the manager, handled the mishap unprofessionally. She didn’t see the extra day and insisted we needed to leave. My wife explained we did book another day but the manager was not having it nor hearing what happened. Continued asking my wife you need to leave. Now we travel a good bit and stay at hotels regularly. We understand how CC are left to cover any incidental etc. This will be our last stay because the manager handled the incident in an unprofessional manner. You need to work on your communication skills! Don’t just assume and ask question!

Generally a clean room! I've stayed in other locations in Kings Mountain and they were NOT like this. NO smells, clean bathroom, clean bedroom. Outstanding to have the fridge and microwave. Coffee maker looked like it was dusty and grimy, but I brought instant coffee and just microwaved water, so that was okay. It truly would be nice if there are grab-and-go bags or fruit available if you leave before breakfast starts (at 7am).

The facility was clean, the beds were comfortable and the breakfast proved better than average. The street noise on our side of the motel was annoying.

The place was nice, there wasn’t much in amenities but there were a lot of food choices nearby. The pool at the time of this review was closed being in late October. Every day I came back from my work the room was cleaned and restocked