Отзывы об отеле Classic Hoang Long Hotel

Such a nightmare experience to us! Had a reservation but when we arrived at 8pm, there was no one at the reception, only a security guard who helped us to check in. Unfortunately, he could not find the key for our assigned room, and had to give us another one. Room was old and a bit smelly. In the morning, nothing was served at the restaurant though breakfast was included in our booking. Worse than that, the receptionist was missing. Again, the security guy helped us to check out but did not let us go. After 20 minutes calling to someone to check, he finally let us go with anxiety, and of course, without any apology. We had to climb the stairs and carry our bags by ourselves. The worst experience we had in Hai Phong so far!