Hakuba Tokyu Hotel

Early check in before 2pm. Service is prompt and friendly. We drove and free parking. Plenty of space for parking. A quiet place with ski rental. It’s more convenient to have a car so that you can drive around for food and sightseeing. The onsen has 2 pools, indoor n outdoor. Not very big and usually not crowded. Hotel room is big and we had a balcony facing the snow mountains very cool. Wish the hotel provides some food options like more vending machines. The ski gondola is a few minutes drive away from hotel.

Never ever met such a terrible hotel! Dont go pls! They clean our room at unreasonable time slot - when we just finished breakfast and return to our room to change. We found all our bedsheets and pajamas on the floor, and they asked us to just wait outside of the room for their cleaning. The breakfast time slot was provided by hotel. We asked them to help call and book a restaurant for us, the hotel said because we check out tomorrow, they cannot book it. We visited japan every month and stayed in many cities and regions in japan but this is by far the worst one. No service and disrespectful. I dont understand where the good reviews come from. It must be fake.

Nice location, all the snow resort are within 20mins drive. Liking the onsen most!

Should book a car or else you have to walk 13 min from bus terminal since shuttle bus catered only at specific timing only

Breakfast spread was awesome and we enjoyed our best breakfast during our stay. Room was spacious with seat at the sink that doubled up as dressing table too and beds comfortable for our good night sleep. The front desk was helpful to book our yakiniku dinner. Highly recommend the hotel.

非常好，房間正對雪山，躺在床上能看到雪山

ハード面は東急だが、中身はただの宿泊施設。 トレーニング中と日本語通じないスタッフばかりで、酷い。2度と行かない。客層も、、ひどかった。

地理位置在山上，有點兒遠。shuttle bus 只有幾個時段，不方便。但相對地環境很優靜。女性浴場找不到桑拿但男的有。有免費自诜服務。早餐選擇不多，但可以接受。整體來說，感覺良好的。

非常棒的酒店，雖然價格高了點，過年期間又是日本旅遊旺季。早餐很豐富，温泉室內室外都有，陽台風景很美，還會考慮再次入住。