NH Collection Hamburg City

NH collection貌似比NH Hotel要高一些檔次，房間設施也更現代化。之前在科隆第一次入住NH Hotel，房間空間很大！在漢堡住的是NH Collection，房間設施更現代化，空間也很大！很贊！！ 酒店各項服務都超讚！！ 地理位置好，交通便利，離想吃的中餐廳也很近！很適合在附近散散步～

Friendly, clean, comfortable. Recommended for a city trip stay.

I'll start off by saying, the staff here are fantastic. But cons, then pros. 1. Early check in. When I booked, I enquired about whether I could check in an hour or so earlier. They told me that I can come and ask, but if my room wasn't ready, I could drop off my bags. When I arrived, I was told "Your room is available, but we won't give you early check in unless you sign up to our Rewards program". Being accosted into signing up was an extremely uncomfortable experience. 2. Why am I paying extra for better WiFi? This is, supposedly, a 4 star hotel. If I am paying 175€ a night, I do not, at all, expect to have to PAY MORE for fast WiFi. 3. The Mini Bar prices are insane. Yes, I get it's a convenience thing. But 4€ for a bottle of beer that is 0.80€ in a store is extortionate. 4. The bar selection could use a rethink. A very very basic selection. 5. This is, as I said, supposedly a 4 star hotel. I would argue it's a 3 star. It is certainly overpriced for what it is. Pros: 1. The suites are awesome. Very big, and having multiple spaces is so nice. (But the bathroom has enough space for a bath too) 2. The staff always say hello and are awesome. They even gave me plasters for my feet when my shoes caused issues. 3. The location is close enough to Reeperbahn where you can walk to it or take a 5 minute Uber. But it's far enough away where you dont get thousands of drunk people stumbling around. Overall, returning is questionable.

On the first day, there were no vegetarian options available at breakfast. However, staff were proactive and asked us for a list of possible products we would like. The vegetarian options were available for the remaining 3 days of our stay.

Amazing room size, great amenities, very good staff. However, Aircondition was not working well enough. We also suggest to give a cloth washing machines and dryer facilities for guests usage.

Everything is good in this hotel EXCEPT the lady the reception, who doesn't know enough info/skill. For this readon, our check in took around 15 minutes!!

The room was too hot and it couldn’t be cooled down. We slept one night with the window open but it was so loud from the street and fairground opposite. The location however was great.

The hotel was very nice and clean with parking. The only minus I can say was that we booked a Room with double bed and we got 2 single beds that was put together. Otherwise bery nice and close to shops and café.

Nice location. Clean and tidy. Comfy beds. Friendly staff.