Relexa Hotel Bellevue an der Alster

The room, though aged and clean, lacked everything. No Wi-Fi, no phone, not even a bottle of water. Seeking assistance meant a perpetual descent downstairs, a frustration I endured each time. Upon check-in, I immediately informed a staff member about the Wi-Fi issue, emphasizing an essential morning meeting the next day. While assurances were given, the following morning, during the crucial meeting, no resolution was in sight. Another receptionist responded with a baffling attitude, questioning why I bothered with such "trivial" matters. This experience has not only soured my stay but also tainted my perception of hospitality in Germany. Even in a hotel of this caliber, falsely claiming Wi-Fi availability for any room is unacceptable. I strongly believe that for such misinformation, an apology and compensation are obligatory. Continual complaints did earn me a one-day free breakfast, but thereafter, the staff indulged in derogatory remarks in German behind my back. Initially a Wi-Fi issue, the staff's attitude tainted my first impression of Germany. The service at this hotel is genuinely abysmal, making it a place I'd never want to revisit.

ich habe noch nie ein so schlechtes Frühstück für so viel Geld erlebt....... ein verstopftes WC, eine Dusche in der das Wasser nicht ab lief.... am letzten Tag ist die Beleuchtung am Bett ausgefallen.......... außerdem, gab es nicht mal eine Flasche Wasser, bei 30grad Außentemperatur....

Чистота в спальне, к сожалению, была некачественной, даже стекло возле кровати было в пятнах. В сочетании с ветхими обоями и пятном от рук на зеркале это не производило уверенного впечатления. Я приходил и уходил только на ночь, я не завтракал здесь. Персонал был любезным и профессиональным. Мне понравился легкий доступ к напиткам и закускам, которые можно купить в холле.

The one thing we found that was slightly off-putting was that the photos on-line are designed to make the hotel look new, modern and spacious, when in fact it's a beautifully restored older building with smaller bedrooms, tiny elevators, and lovely winding staircases. There's enough modern hotels go around. Please brag about this lovely unique hotel on the waterfront of the Aussen-Alster See.

Reception staff are fantastic, very efficient with good English. Nothing is a trouble. The room had several defects that should have been obvious to the house staff but the room was otherwise clean and welcoming. A very enjoyable overnight stay.

The hotel was great. I enjoyed my stay. One negative point: I booked breakfast on sunday, which is offered til 12 o'clock. But almost all food was gone at 11 o'clock. The buffet was nearly empty at 11 o'clock and no food was coming anymore.

Walking distance to transport and sightseeings, view to the lake, clean and comfortable

Very nice room. The staff were courteous and helpful . I would stay here again !

Very good location, room had a lovely view overlooking the Alster