Whitewater Hotel & Spa

Check in was quick and easy by lovely man in Reception desk. Room was lovely. Bed comfy. Bathroom clean with nice shower .Nice desk with mirror to sit and do my hair....be careful though if your plugs have a bit coming out of the bottom as the sockets are flush against a wooden rail on the wall and I couldn't get my phone charger or my hairdryer in. Complimentary access to the spa. Lovely pool, spa pool, steam room and sauna. Riverside restaurant was lovely. Staff very attentive. Definitely recommend the tapas platter (we got it for 4 between 2 of us, there was plenty) breakfast lovely too. I would love to go back and stay again

This is a lovely hotel in a wonderful setting. I let them know we were coming for my wife's birthday and they upgraded us. Yes the rooms are a little tired, but they are spotlessly clean The Riverside Restaurant is total class with some of the best food I have had anywhere. The staff are friendly, and we had a bit of banter with Danielle our server. We will certainly come back

I booked this hotel last minute as a stop off on the way to Scotland. I absolutely loved the place it is very quirky . The view of the river is amazing and the staff couldn't do enough for us . Food was absolutely beautiful and our room delightful. We will definitely visit again .Thank you

We have stayed at this hotel on numerous occasions and never had any issues with service. We upgraded our room via telephone the day before we arrived. We arrived and checked in went to our room and realised this was not the room we had booked. We went back to reception and they had not updated the paperwork but on the computer we were down for the executive room. Went to our room all good. We asked for a Guinness in Dolly’s bar but the bar man said they did not have any. Why did he not say he could go to the upstairs bar to pour a Guinness? We have always eaten at the restaurant on our stays and the food is of a high standard. The food remains a high standard however the service is very poor. Ordered for our starter tapas , fish came instead of chicken , sent it back chicken arrived really lovely. In the salt pot shaker there was rock salt it had been put in the wrong salt pot. Main course Steak (£9 supplement) ordered Pepper corn sauce. The sauce did not arrive and we had to ask for it and they brought it 5 minutes later. Ordered a further glass of wine 3 times before eventually getting it. Breakfast has changed to buffet, we were not offered any alternative ie poached eggs etc just what was on the buffet. There was no milk or butter on the table. The service and attention to detail needs to be looked at, perhaps more than 2 people on a busy service would be helpful. We will return but hope the issues can be addressed

We decided to visit the Dolly Blue Bar at Whitewater, as we hadn't been since its renovation. The setting is lovely, overlooking the river. It was Easter Sunday, so were pleased to see a vacant table. We ordered the Roast beef, from the bar, and a couple of drinks. Although they could have done with some extra staff,the barman coped so well. He was kept busy serving the bar, serving meals, up and down stairs with food, clearing tables, all with a smile on his face, and a friendly voice. When we were told the Roast beef had run out, we were quickly offered an alternative. The meal was very tasty, with the best selection of veg I have seen. 7 to be exact!! Although the food took a while, it was Easter Sunday, and with one man running the bar, I think he did amazingly. We didn't get his name, but he really did save the day, and he is an asset to the Hotel. Thank you for excellent customer service under extreme pressure. We will return.

Went for our 38 year wedding anniversary second time we’d been groupon deal £199 in executive room with lovely river view.swam till was time for evening meal upgraded extra £9 for sirloin steak well worth the money.absolutely love this hotel will definitely go again but buffet breakfast was a little underwhelming

Upon arrival I was told there were no evening meal options available due to incomplete work in the kitchen & also no hot breakfast options only continental (which wasn’t especially good), as it was late in the day & I had prepaid for my stay there wasn’t an option to go somewhere else, I feel this should have been communicated at the booking stage as it was only booked the day previously, even a call or a message to update guests, a discount wasn’t even offered as way of compensation for the inconvenience.

Breakfast was average ,But our evening meal very good could have more tea coffee and milk in the room one per person was not good enough

Just got back after 2 nights at this hotel ...staff polite and friendly ..chefs go above and beyond for my gluten free dietry needs ..loved the fd and drink in dollys bar with gregg who was a lovly gentleman .breakfast was scrumptious ...spa was much needed after a day out walking and visiting places ...we had a really nice and relaxing time ...thank you all staff x