Mercure Saint-Omer Centre Gare

Accueil pro et service oriented.. très bien en business trip.

Nice hotel and nice staff but the breakfast service really pulled the whole experience down from giving the hotel a 5. Too busy for the single member of staff to cope with resulting in free tables that were unable to be sat at as they hadn’t been cleaned and empty dishes at the buffet. We had two separate stays within the same month as we used it as a break in driving across France to the UK and had the same experience at breakfast both times. The first time we stayed the air con in the whole hotel had broken and the hotel could not offer us a fan and didn’t offer any sort of recompense too which was a disappoin**ent. Despite this the hotel was otherwise immaculately clean and comfortable hence the 4* review.

We had an excellent stay. The room was very clean, and we requested a cot that was honoured without a problem. Restaurant was good, food and drink offerings were thought were well varied and value for money. Staff were polite. We will definitely return.

This is a tale of 2 halves. When I tried to book online, I wanted 3 rooms but every time I tried to pay I got the message saying that these rooms were not available. I was booking through the All - Accord site - their own. I tried 9 times using different debit and credit cards. I finally emailed the hotel and was told that they could book the rooms for me but the price was higher. I explained this and even sent a screenshot of the price that the site quoted - but to no avail. Eventually, I tried booking each room as a separate transaction and was successful. I did complain to the CEO but they just responded that they didn’t have evidence of my doing that even though I offered to provide it as I’d used a cashback site and they recorded my attempts. This was utterly disappointing. Second half - the hotel was lovely as were the staff. The rooms were a good size, clean and comfortable . Although an extra, there was secure parking at the back. The bar was open until 2 a.m. it was a great stay.

Excellent hotel. Lovely modern bedroom and bathroom. Convenient gated car park. You park at the front to collect a keycard and then drive to rear to the car park. Excellent restaurant for dinner. Serving staff at dinner super helpful. Normal French breakfast, but fresh fruit salad and scrambled eggs once used up were not replaced on the two mornings we were there. Good system for filtered cooled water to save single use plastic

I’m a fan of the Mercure brand. You know what you should be getting, and generally you do. This hotel is no exception. I choose Privilege rooms, because we like the extras. Whilst the decor here isn’t to everyone’s taste you can’t fault the quality. Private secure parking and good restaurant too. Recommended.

Nice hotel with stylish spacious rooms with kettle provided on the edge of St Omer. Comfortable beds and friendly staff. The car park is convenient and reasonably priced. The hotel has a restaurant but if you want more choice it’s a 15 minute walk to the other side of town where most of the restaurants are.

Very friendly service, good condition hotel, nice breakfast, but all slightly tarnished by the faint (and it was faint but it was there) sewage smell in the room

Really good - a very pleasant surprise. Mercure hotels can be a bit of a mixed bag, this one was excellent. All the staff were friendly, helpful and really knew their jobs. The room was comfortable, with acceptable blackout, comfortable bed and good shower. Breakfast was relatively simple, but perfectly adequate. Dinner in the restaurant was both very good and very reasonably priced. I'm looking forward to staying again.