Microtel Inn by Wyndham Henrietta/Rochester

環境非常糟糕，衞生很差，進門一大股煙味，衞生間隨處可見是黃漬，不建議選擇

疫情期間，即便訂單裏稱含早餐，但就僅限喝杯咖啡。 酒店外邊尚可，建築不隔音，酒店門口有幾個摩託黨拚命踩油門弄聲響。讓人睡不好

Check-in took forever. We couldn't even flush the toilet when we got to our room because the water was shut off due to construction. The hallway stunk like cigarettes. The room was so small, we were bumping into each other. We didn't even take showers because the place was so gross

You get what you pay for! This was an inexpensive option. The property is showing its age. The rooms are small and need a major refresh. The staff were fine (no issues).

I am not using euphemisms nor and I speaking in hyperbole - this was by far one of the grossest, unkept, and sticky hotels Ive ever walked into. Had I not landed in Rochester at 11pm and had the option to go somewhere else - I wouldve. This place is reminicent of where people go after they get released on parol or they are paying for hotels by the month to live in.... My room had sticky substances like melted candy or chocolate under the couch cushion. The wall by the bed had what looked like dried blood. The bathroom felt like there would be cameras in it... SEEDY to say the least...

Attendant pleasant Mattress sagged Internet failed at approximately 9:30 pm still not working when I left at 6am Phone to call desk did not work Soda machine was inoperative Hair dryer did not work. Continental breakfast had little appeal. Will pass on Microtel from here on

It was so dirty, the bedding was so old, the pillows were so flat. I left within 2 hours. And

Upon check noticed a strong foul odor throughout the building. Room was dirty and paint peeling in bathroom.when getting ready to go to sleep,pulled the comforter down and the sheets were wet in the bed. We spoke to the attendant and were given a different room. This room also smelled foul. When going into the bathroom noticed peeling paint and the laminate areoud the shower was gaping. Upon turning the water on to brush my teeth noticed the sink was clogged. Breakfast was advertised 6-9. There was no breakfast. The parking lot and walkways were very icey. As of 11pm still have not received our $50 retainer for the room,we were told it would be returned as soon as our room was checked.we had left before 9 am. Very disappointed. What can be done about this?

We were traveling with elderly parents that need assistance. We had booked a handicap accessible suite only to be told upon arrival that the only suites are on the second floor. The facility had no elevator to get to the second floor. The only option we had was to change to a room on the first floor of which only had single beds left for the night or go to a different hotel. There was no let me see how we can make it right. It was just too bad this is all there is. We had been on the road for 12 hrs and our parents need to get laid down so we had no choice but to put them in a first floor room alone. Both require assistance at a moments notice, so we let them sleep for a few hours while we waited in the car.