Hotel Villa Caletas

The hotel service was wonderful, however for charging so much per night, it needs new common area furniture, the common areas smell old and musty, needs hot water in the shower, new mattresses in the rooms and a new remote control for the tv. The AC did not go down beyond 74.

super nice hotel. Very romantic. Outstanding staff. Very good restaurant on the spot. Ideal for honeymooners. Great views.

This was like visiting a hotel from the twilight zone. The grounds are well maintained and the views are beautiful but the rooms are in a terrible shape. The room we got smelled poorly, the furnitures were run down, hardware in the crowded bathroom were broken and rusty. The linens were thin from use, far from white crispy linens you would expect from a 5 stars hotel that charges $600 per night off season. The room decor was extremely distasteful in tacky red and black, so dated. The room is located where you cant access carts so getting to the room was steep and slippery, having to get to it in a really rainy weather, felt unsafe. The door keys didn’t work, power dropped, wifi reception is inconsistent. Staff at the front desk was standoffish, didn’t offer a different room despite asking a few times. It was so unpleasant we tried to avoid staying in the room except for sleep I was extremely uncomfortable there. Total waste of money. Service was inconsistent, restaurant was ok. If you want to see the views pay for a day pass. So disappointed. See pictures attached: the pics on the site are misleading.

It’s a private location not close to anything so the traveler must be looking for a place just to relax and enjoy a view. Nice amenities restaurant was very good.

Amazing views, super nice staff, great dining and great spa. However, the hotel needs to be renovated. Furniture in common areas is old. Rooms and bathrooms could be in better conditions.

Hotel Villa Caletas is in an incredible location with amazing views. The staff is very friendly and helpful. We ended up shortening to 5 of originally booked 6 days because the hotel had some shortfalls: the overall look-and-feel is of a place that is decaying and requiring maintenance; not as many options for food; the location by the "beach" is beautiful but not properly a beach, and in urgent need of care; one night, there was no warm water (it seems it has a dependency on the air conditioner to stay on to warm up the water); the toilet has a water leak as well as the faucets; the small fridge was very noisy at night; despite staying in the top "Superior Junior Suite", we were not impressed.

Place was very clean and nice, but that’s about it. Hot water didn’t work so we took cold showers. Asked one guy and told him what room we were in and he said he’d let them know. Never got fixed. Water for the toilet ran at all times. I tried to fix it because I was still waiting on them to fix the shower but that didn’t happen, so I gave up and just let it run. I’ve been going there for years to the pool and pool bar and never had an issue. I had read some reviews about bad service but I didn’t think it would be that bad. I was wrong, it was horrible. The dining was not good, food quality or service. I wasn’t even going to leave any kind of review until I finally had enough today. My wife went to the pool bar to order us some drinks and no staff was there. Waited 10 mins and still nothing, so she went upstairs to the bar by the restaurant. The bartender told her he’d be down there in a few. 22 minutes later, still no bartender. Went back upstairs to order drinks, and she finally came down with a beer that was barely chilled, was more warm than chilled. So I went upstairs and the other bartender was apologetic but at that point I wasn’t happy. It’s frustrating paying a premium at what seems like the nicest place in Jaco area and have that bad of food, service, etc. I will never again go there and I've been going there since 2017. Sad to see such a nice place be such a disappointment.

The Villa Caletes is one of my favorite places. The setting and views are amazing. The hotel is exquisite- with architecture matching some of the most luxury inns in the world. It does not disappoint in this regards. I was somewhat disappointed with the bed this time. I could feel and hear the springs. I will be back for the view but might stay elsewhere.

Gorgeous over the top room with view and hot tub . Excellent food and beautiful surroundings .