Hampton Inn by Hilton Rochester/Greece

The hotel was very clean The tub had a crack in it and the one shelf in the back room was coming off the wall Had great hotel service The swimming pool was amazing Wish they had a hot tub though

Made this reservation as a treat for our february break specifically because they had a pool and it was close to home. Unfortunatly the pool was closed for maintenance until half hour before check out, the staff was really nice about letting us stay a little after check out to enjoy the pool but still feel dissapointed about the turn of events. The room was nice and clean but the heater made lots of noise throughout the night.

It was a good stay overall. The only issue or two we might have had is with the toilet and the thermostat not working as intended.

Hotel was nice outside and inside however our trip went bad when we had to request a new room because the one we were in had roaches. Then once we got to the second room the fridge was dirty and the towels were a yellowish color

I loved that it was close to where i needed to go. I didn't like the driveway where you turn from the road to go onto the property. Many big potholes.

Basic hotel near the highway. Staff were helpful and friendly but things looked a bit run down and the breakfast options were limited.

The so called manager cancelled my payment, added $150 & wanted payment for the new amount. My card declined because I don't get the refund for 5 days. We had to leave the room and miss out on New Years plans. I was treated poorly, disrespected. Also, the room was dirty and the fridge had visible dirt and was sticky. She should be fired!

Easy in and out, clean, quiet and the check in lady had a great personality.

A friend and I stayed at this hotel as I was having surgery early in the morning on a Tuesday so we stayed Monday night and the night after surgery. Monday night was fine. We left early in the morning to go to Highland hospital, anticipating after surgery to return to a refreshed room with fresh washcloths and towels. Well when we did return the bed was unmade and the dirty towels and washcloths still lying on the floor in the bathroom. The next morning we called for clean towels and washcloths we were told to come get them ourselves. The front desk clerk apparently preferred to be on her cellphone. My family and I have stayed at Hampton Inn for years. This time extremely disappointing.