Rochester Airport Marriott

Accommodations were adequate, however we entered with a PIF account and $561.00 was held against my account. I had to have 2 discussions with front desk. I’ve yet to see it resolved

I stay two nights here and good counter & housekeeping services.

其它的都還好，就是床睡的不舒服

Staff was very friendly. Room was ok, bathroom was pretty beat up looking, definitely needed repairs. Biggest bummer was the pool, we stayed there for the weekend so my kids could swim…the pool was green, and the hot tub was out of order. definitely was disappointing

It's my second time staying there and same has last time . Very good staff in facility is very upkeep

The pool was not working no warning at all not even in app so I felt obligated to stay and I wanted a refund my kids and family was very upset and disappointed it was a waste of time i couldn’t sleep at night

The staff were rude and also woke me up while cleaning room across hall at 9am laughing and yelling on her phone

I’ve stayed at this hotel before and I’ve always enjoyed my stay however this time I’m very disappointed. I paid extra to have a “concierge” room which was described as having a “separate bedroom” When I went to my room I noticed the room was identical to the basic rooms I’ve stayed in previously. It was very important to me to have the extra space as I’m traveling with a toddler and newborn, when my husband spoke to the staff about the issue they told him they were out of larger rooms and that there was nothing they could do about it. End of discussion.

Room service breakfast was horrendous!!! Should’ve an embarrassment! I have video if you want proof!!!!! Unexceptionable