Quality Inn & Suites Hot Springs - Lake Hamilton

Good job

Room was clean. Beds were comfortable. But, hotel is a bit run down and the lobby smelled of cat urine. Though not the hotel managements “fault”per se, there were lots of folks hanging out and being loud in the parking lot, which is right outside the door. This, combined with loud road traffic made it hard to fall asleep.

Check in was wonderful. Room was very clean. However, the coffee pot was missing parts. Blow dryer did not work. Microwave was missing parts. Fridge worked good.

It was great for what we came for which is as to get away for the weekend

The property is a Motel, not a Hotel. Any quality inn I've ever stayed at was an actual motel. Girl at the front dest appeared to be sleeping behind a door. Had to ring a bell and then she seemed annoyed by it. Wesite said if offered hot breakfast. Again, when i asked about that she said it was juice and prepackaged muffins. Tub was dirty and cracked. When i walked in the room the "peep" hole had a waded up tissue stuffed in it and the door wouldnt lock completely. Whoever took the pictures did a fine job at making it look much nicer than it really was. Also, the beds are harder than a rock. I would never stay here ever again. Hope this helps others looking to not waste money!

The ice machine was broken & required going to property next door for ice. However, desk attendee was willing to go get the ice for us, due to inconvenience.

Hotel was in a good area - plenty to do close by, but not stupid busy. Clean rooms, lobby and I felt safe staying there. No frills - but who needs them? I would stay here again

The property could use a little update outside,the room itself was clean and nice. The staff was really friendly and helpfull.

Could have been better, but not bad. You get what you pay for.