Residence Inn Houston I-10 West/Park Row

Decent Hotel with polite staff. I enjoyed my stay here and would recommend it for other travelers.

The young lady at front office staff was very accommodating they let us check in early and was very attentive. All the service was great! This is a keeper!

Clean rooms, courteous staffs, strategic location. Need improvement for Breakfast options for vegetarians

The Inn was clean and the staff was friendly. The only issue we had was a noisy icemaker. It was not enough of a problem. Had we been staying longer than one night, I would have mentioned it, but we are traveling and simply checked out quickly.

It's great location to stay! The only shortcomings I see are, the breakfast was good but repetitive (same breakfast for all days) and the shower was not good (low pressure/flow).

3.5 stars Good: Reasonable accommodations Nice kitchenette, with full size fridge Quiet room Sufficient room lights, situated properly Friendly staff Near the freeway Good breakfast (+ Chobani Greek yogurt, nice touch) Lobby/breakfast area was inviting and large, with plenty of sitting (dining) area Could improve: Elevator wasn't working Uncollected bagged room trash in hallways (two occasions) Showerhead needed replacement No towel/mat for shower No shampoo (two body wash + one conditioner dispensers) More fruits/more variety (e.g., berries and apple) for breakfast Both room keys stopped working hours prior to checkout!!

Never had clean towels had to reuse the same towels for 5 days. Every time I asked towels had to be washed. I’m confused whether it’s busy or not you are supposed to have enough towels to accommodate your guests

Great price, very clean, good room design, front desk very pleasant and helpful.

What a great property - and let me tell you why in 2 words: The Staff. Look, this isn't a 5 or 4 star property. It's older, a tiny bit dated, and clearly the cap-ex partners of this hotel chain hasn't spent a lot of money to upgrade a whole lot other than maintain. But the STAFF was OUTSTANDING. I wish they would work at the other hotels I stay around the US - they are CLEARLY 5 star and without them there, I would have scored lower. The breakfast was just fine, the rooms spacious and clean and my overall experience was good. We did have almost 36 hours of no water, which I don't blame the staff or the hotel for, but not being able to shower, flush the toilet, etc for that long was a problem - I had to grab water from the pool; but the staff was so darn accommodating, it was well worth staying there and I would stay there again. So to the team at Residence Inn, kudos, great job doing the best with what you had!