Best Western Premier Ashton Suites-Willowbrook

Stay was great! Everyone was very nice and helpful, the breakfast was really good!

This hotel is run by cheap Indians. They don't know anything about customer service. Cutting corners and charging for everything possible. If you are staying with family, you will be charged for each kid. They even charge you a toothpaste. Breakfast is a joke at this hotel. I will never recommend anyone stay at this place.

I only needed to stay one night but was very happy with my stay. Room was very clean, quiet, and comfortable. Complementary breakfast was very nice. Just what I needed between flights.

I handed the check in lady my id and cc. I had my hand out to receive it back and she placed on the counter instead, although my hand was out.

They are pretty strict about not letting late checkout without extra payment. They could also have provided a bottle of water in the room.

Communication was hard as a result of a presumed language barrier, at no fault to the employee.

Two separate things here... This morning at 8:45 am, I came back from breakfast and as I was about to shower, a cleaning person came right in without knocking. I was certain I had manually locked the latch, but didn't notice the L-shaped upper door latch "deadbolt". The front desk said that their keys won't open the door knob latch, so I guess I might not have locked that, but I really thought I did. Either way, double-check the locks... As a word of warning for travelers, they have a strict 3 pm check-in policy. I travel a lot for work and sometimes get to hotels a bit early. Most hotels just let you check in if your room is ready, or otherwise let you know your room isn't ready yet. This hotel wanted to charge $25 plus tax for me being about 2 hours early...Just something to consider if your travel may bring you to this hotel early, so you'd be better off with a different hotel.

We were in town for a long weekend soccer tournament. We wanted the option of preparing our own food versus always eating out so the kitchen option was a plus. We had a private bedroom and a sofa bed that was perfect for our needs and it allowed for us to not always be on top of each other. The location was perfect for us to get back and forth to the soccer fields as well as other activities close by. The staff was very helpful and kind. The breakfast was an added bonus with hot and cold options. The laundry room was a much needed luxury to allow for continually clean uniforms during the tournament. We will definitely book here again when we are in the area.

Best room for your money, huge rooms. Very clean and comfortable. Don’t hesitate you will be very pleased, even comes with breakfast.