Pickalbatros Palace - Aqua Park Hurghada

這家酒店存在種族歧視，不讓中國人吃飯。請諸位同胞謹慎選擇。酒店餐廳為預約制，早十點開放預約，我們十點前就在預約台排隊了，前面衹有四個人，結果經理告訴我們已經約滿了，不給我們安排。後來我們同住的德國朋友告訴我們説她們十一點去預約都預約上了。 This hotel engages in racial discrimination and prohibits Chinese from dining: The hotel restaurant operates on a reservation basis, with reservations opening at 10am. We arrived before 10am and were already in line at the reservation desk, with only four people ahead of us. However, the manager informed us that the restaurant was fully booked and couldn't offer us a dinner. Later that day, we met our German friends and they told us they managed to make reservations for the same restaurant even though they arrived the reservation desk at 11am.

這是我住過最差的酒店！ 我每個月都有國際旅行，從沒見過這樣惡劣的前台和經理！ 雖然在我退房的時候，有另外一位經理前來道歉，雖然第二位經理很專業，但是已經太晚了，第一位經理已經用最糟糕的態度方式來對待他的客人！ 所以沒有人可以挽回了！ 1. 酒店前台歧視! （就是圖一的人）我到前台，這個前台看到我並沒有理我，而是開始接電話，我等他結束，他又接了第二通。他再次掛斷電話後，我説想要一張毛巾卡，他問為什麼，呵呵這還需要問嗎？ 當然是我需要毛巾。跟着來了一位男士，説了他的訴求，前台開始和這位男士交談，先幫他解決了問題， 然後問我，“你的房間號” 我告訴他了，我告訴他，“你可以一早就問我的房間號，並不需要讓我站在這裏這麼久” 我抱怨了一番同時用go pro錄下來了。 2. 極為粗魯的前台！（還是圖一）之後我回去問前台的的名字，他先是很粗魯的搶我的go pro! 直接上手來搶！大庭廣眾之下，對一位住客來説簡直太恐怖了！野蠻的就像沒有進化的動物，這個酒店居然僱傭如此低級的人。並且前台緊跟着捂住自己名牌，如果你沒做錯那在心虛什麼呢？ 3. 極為不專業的經理！我因過於氣憤拒絕了經理的寒暄握手，並説出了自己的不滿，令人驚訝的是經理並沒有道歉，關於員工的惡劣態度衹字不提！ 而是抱怨我不應該拒絕他的問好。這不是在轉移話題嗎？ 就算我不應該拒絕經理的寒暄握手，可是你作為酒店工作人員不應該先解決客人的投訴嗎？ 如果酒店員工這麼脆弱那這個酒店也一定不會是一個好選擇。 4. 非常冒犯的前台！同樣是這個前台，每次我過去他就沖我叫China, 既然這樣，我衹能説埃及赫爾格達這個地方大概是沒人了，酒店才僱了這樣一個愚蠢粗魯的員工。 5. 粗心的前台！ 入住的時候前台給了我德語的酒店介紹。我可以理解齋月裏的粗心，但是我打電話要了英文版的，可還是不送來。最後是我自己花時間去取的。 6.衞生差！毛巾黃的很噁心 ，枕巾也很黃。 7. 空調是壞的！ 第一晚住這裏差點中暑，不得已打開陽台窗户睡的，可是外面過車超級吵鬧，根本睡不好。

It was a perfect experience for me. Me and my wife had fun so much. I strongly recommend Hotel Pick Albatros Resort Palace. Their services were awesome. There is only one serious issue I had. I wanted to join Orangerr Bay tour with my wife. Hotel Reception suggested me to work with Mr. Ayman Kady and Mr. Kady managed us a boat tour company called "Ayaa". I wanted to go diving but there was a misunderstanding. There was a one diving instructor guy of "Ayaa" boat tour company. He was very rude towards guests. He was giving me attidude because of misunderstanding but also there were another couples who faced organisational issues of Ayaa as well. I asked him why he is giving attidude towards us and suddenly he started to shout at me and other 2 couples. He used many bad words against Germans and Deutschland. He mentioned that we have to act like according to his wishes because we are on his boat and in his country otherwise he would kill us diving insttuctor mentioned. Anyway I called Mr. Ayman Kady immediately when I was on the boat and thanks god there was internet connection eventhough it was too low and he called his boss and we changed boat tour immediately in diving break. Thanksfully he saved my day to be destroyed because my wife so scared and very unhappy. Eventhough It was nice experience but I do not suggest you to work "Ayaa" boat tour company you can mentione that to Tour guide Me. Ayman Kady of Pick Albatros Resort Palace Hotel.

酒店配套設施完善，度假風，基本都是白人，中國人少。公共區域特別大，很適合在酒店躺平。 6個餐廳，其中海鮮餐廳和德國餐廳衹提供晚餐，要提前預約。酒店服務人員超熱情周到，是我在埃及感受過最好的酒店服務。

nice place for relaxing, all meals include n any time can enjoy snacks on the beach, recommend for families

工作人員還是非常熱情和禮貌的。 我們基本都在地中海餐廳吃了飯，和遊輪上的自助差不多。預訂了一次海鮮餐廳的晚餐還不錯。整體來説入住非常開心，景色好，服務好。唯一覺得可以改進的可能是床墊，有一張床能感覺到彈簧了。還有房間外能聽到機器的低噪聲，好像有機房，但是關着窗户聽不到。

我覺得部分staff對中國人不是很熱情解決問題很慢，自助餐不好吃，所有餐廳內容差不多，然後酒店環境可能是我期待值太高了，和東南亞五星酒店一比其實很一般，酒店90％的白人亞裔非常非常少。

酒店游泳池很大，房間很老舊！服務也很差！意大利餐廳歧視中國人！中國人去要烤肉就愛答不理，而且晚餐特別差，特別差！早餐不錯！

這個酒店很漂亮，度假簡直一絕，包含三餐，而且各種風味的餐廳可以預約，價格也比較實惠，紅海的海水很棒，好評！