Holiday Inn & Suites Chicago Northwest - Elgin

Great location, room, and bathroom. Staff was pleasant and accommodating. Only complaint was spending $14 a person on a poor quality buffet. This was optional, but after hearing the price, I expected a good breakfast, not one that made me wish I’d gone out for breakfast.

Hotel was over booked, I did not have a room. They said they called me but I did not receive a call. Had to go to three other hotels in search of room. I can't answer your survey questions as I never got it the place

Great service and clean and spacious room! Recommended

Housekeeping could have been better and hotel in old needing many updates to match what they charge for the room. In room coffee was gross. Towels could be upgrades as they were worn with threads hanging which enabled hair to get stuck during cleaning and left for next guest. Bed was very comfortable.

Vonetta checked us in and was the friendliest person ever! She made sure we felt comfortable and was available to help us when we needed help. I would absolutely stay again and highly recommend this hotel!

The property itself was clean, the price we paid for the suite was not worth it when more then half of the jacuzzi jets did not work, the pull out sofa bed had springs poking through the mattress that scraped my child’s leg when she was sleeping. I asked for a replacement mattress for the second night as I was booked and already paid for two nights in the suite but was told they did not have one so my children slept on the floor. I asked for a discounted rate for my child’s injury and was told no that they would give me points towards my stay. The price for the breakfast was not worth it either not many options and it’s the same breakfast you would get free at other holiday inns. We will not stay next time we come due to the rudeness of the staff when asking for my room to be discounted because of all of the issues we had.

This facility allows pets and the dogs a couple of rooms down had high pitched yips and yaps off and on all night. The staff was helpful and friendly, the room and facilities were great

Close to the hospital we were seeing my sister in law at. Easy access clean comfortable.

Very nice lobby and the attached Bennigans restaurant was great. Our reserved room was supposed to be mobility accessible, but only had grab rails in the shower, no shower seat was available in the entire hotel. They switched us to an accessible suite which was nice, but only one bed and a sleeper sofa. The shower was great, had a seat and shower wand and was huge. Overall a very nice stay.