Holiday Inn Cleveland-S Independence

大堂在裝修有點亂，但房間不受影響。入住體驗不錯。

I was disappointed got there to check in was given one price on ******* then when checked in was given another price which was $70 dollars more i mean what a rip off. And was also supposed to get a discount because rooms were reserved for is for a party there and said i couldn't since i went through ******* then was offered complimentary breakfast.

Other than remodeling the main lobby the hotel staff was pleasant and hotel was clean

We booked this hotel so our daughter could visit her new college. An indoor pool was what made our initial decision. We will definitely be staying here every time we come to visit her. The staff is incredible, the rooms are comfortable and clean. The bathrooms are nice. Whatever we needed they accommodated us with a smile... Straight down to switching rooms because we underestimated our family size. (Both rooms were comfortable and clean) The Sunday brunch is SO GOOD! The dinner restaurant/lounge/ bar is beautiful and they have awesome chicken wings! The pool is very big with a perfect water temperature. Overall we are incredibly happy with our stay and, as I said, we will be staying here every time we come to visit.

Liked the location right off the freeway. Our room was very clean. Didn’t like that much of the property was under construction. Multiple Ice makers on our floor and the next floor were out of order. Lastly they took an unexpected $150 security deposit off the card which has not returned to my account two weeks later.

There were no curtains on the windows, so the morning light streamed into the room each morning. I received a card at check-in called "The IHG Daily Room Refresh" which is supposed to include a daily room refresh. A buddy and I stayed in two different rooms for the three days we were in Cleveland and neither of us had our rooms refreshed once in those three days. Aside from these observations, the hotel is conveniently located and the front desk staff was very efficient.

I like the ease of the check-in and check-out process. I also liked the friendliness of the staff. The pool area was a welcomed surprise for my niece.

Awful customer service from Heidi the manager . Was told a different amount for an incidentals charge . Manager Heidi pretty much said that I was given we on info from hotel and either pay the fee or cancel my room . And was treated poorly even after I paid it because I had no other choice . Will not stay at this location again .

We arrived at 3pm (checkin time) and there were no rooms. The whole lobby was filled with people who were waiting for rooms and the staff had no clue when rooms would become available. We had to leave for a wedding by 415 so we had to get dressed in the lobby bathroom. Very inconvenient and would have picked to stay somewhere where I could have a room at checkin time instead of this location