Clarion Pointe

Although the staff was super friendly, the room was gross and the bed was so uncomfortable, really old and lumpy

We were told we would be getting a reimbursement because we paid for a KING but only got a Queen - but that hasn't come through. The staff was nice but the condition of the "newly renovated room" was not great. Electrical receptacles hanging out - peeling walls - no mat for the walk out shower and the tiles were VERY slippery. Coffee was terrible. Very little sound-proofing. Lobby was nice.

Room absloutely stunk of smaking, cigs or something else. UPON COMPLAINING THEY GAVE US A DIFFERNT ROOM. When we got to it it was not ready, After being told that it was we went in and there was no trash recepticle. NO clock. That was rectified and we had no remote for the TV. That never did get fixed. No soap of any kind in in the room. Internet did not work, TV didn't work. A few bugs in the bathroom. Maintanance man attempted to help us but didn't seem to be able to help except for the waist basket.

Romm was filthy filthy filthy!!! The housekeeper was rude and obviously not much at doing her job! Ugh is all i can say! The worst motel i ever stayed in, which by the way, I've paid much less for a heck of a lot better!

Room needs new furniture. bathroom caulk looks yucky around shower. Wall board by shower is water soaked. Not sure that the room had been cleaned thoroughly (q tip behind toilet, rubberband on sink cabinet). Light switch by front door didn't work. Breakfast was just cereal and waffle mix.

Older property that could use a refresh and refurbish. Probably as clean as it could be, just worn out.

They gave us two rooms back to back that had people in them so we walked in on people, our third room the water in the shower didn’t work, there was stains in the sheets, and it smelt like smoke. All ACs were turnt if so room was hot most the night. The last room sheets were clean but there were roaches in bathroom. Also in a seems not so good part of town heard gunshots while laying there. Will never stay again.

Tv,phone and internet didn’t work the lock on door was broke cops were there all night and coffee pot full of mold

When I arrived there was no one at the front to check us in. The phone was ringing but wasn’t being answered I tried calling as well it wasn’t answered, when I contacted an agent through hotels they weren’t able to get in touch with anyone at the hotel either. I was about to see if I could cancel the booking since no one was coming to check me in when someone finally came. After getting checked in and getting my tired kids to the room we discover we didn’t get the size of room we booked. Overall a huge haste and very disappointing. I would have chosen a different hotel if the room size wasn’t misleading.