Holiday Inn Indianapolis Downtown

Was great

お部屋も清潔で、とても快適に過ごすことができました。 急なトラブルがありましたが、丁寧に対応もしていただきました。

Prior to checking in there was a person arguing about there booking. Upon checking in, I was told my room was assigned and could NOT have a room on another floor. We entered the room and was slapped in the face (metaphorically) with a pungent smell. We noticed the bed was smushed in the middle, so we got up then my guest started sneezing repeatly. I went to the front desk (after being in the room for 10 mins) and they said its too late the card has been ran. I called ******* and they called the front desk and he told ******* that he dint know how to refund, that the general manager had to get involved. Overall I had to pay $25 parking just for the longest 10 mins of my uneasy hotel life.

The Hotel was great in all aspects, staff, food, amenities, facilities, cleanliness, rooms except for the cable tv reception in the room cut out every few minutes.

On the website it advertises parking - and allows you to pay ahead. However the garage doesn't belong to the hotel. When we got there it was full. The only reason we chose this hotel was to be next to Lucas Oil Stadium. Ended up parking over a mile away.

andrew at the front desk is amazing and kind! nice laid back hotel! :) beautiful and clean room!

honestly one of the nicest hotels i’ve stayed at. very friendly people, clean spaces, the pool & hot tub we’re both perfect.

Great place to stay at, we booked last minute and everything went smooth, nice facilities modern and clean, very friendly staff and location is 10/10. The only issue was -and still is- the double charge to my card. I booked with ******* so I had a charge from them and then another charge from the hotel for $20 more. I asked about this before leaving and they told me the charge should reverse within some days. Fast forward to three weeks later, the charge is STILL on my account and I have been calling the hotel to see how I can get refunded and they keep telling me that the manager will give me a call back and I have yet to get a call back. I don’t know if this happens often at hotels, I know using a third party website was a rookie mistake on my end but I wish the hotel was better at handling the situation and working with me.

My room was in good shape. Hallways need updating but nothing that would prevent me from going back. What would prevent me from returning is that this is my second stay here and the second time that there was absolutely no hot water. Also, the water valve to the toilet was turned off at arrival. They need a plumber .