Extended Stay America Suites - Indianapolis - Castleton

The room was very clean. The elevators unfortunately did not work and we were not informed until we arrived. The hallways and lobby did not have a pleasant smell.

Day staff did little to satisfy requests for dishes or towels. We had to ask multiple times to get these items and then we had to pick them up at the front desk which no one ever mentioned. We only found this out when we had to ask for the second or third time.

The elevator was out so we had to walk up 3 flights of stores to our room with a tired 8 year old. Beds were uncomfortably and tv remote did not work.

As we were checking in a "friend" of the desk clerk was telling a colorful story. The conversation between the two should have paused while customers were present. The clerk did her best in doing her job, however, someone needed to tell the other person to step away.

This was not a great stay for me. The smell in the lobby was not pleasant. It smelled like tobacco. We received a non smoking room, which still had the smell of tobacco traveling throughout the ventilation to our bathroom which then went to our room. The elevator did not work so we had to walk up and down 3 stories every time. It mentioned free breakfast but this was not your normal free breakfast. They called it grab and go. Coffee, a granola bar, oatmeal...

The guy at the front desk was nice but that’s about the only positive. The hotel is clearly pretty old and hasn’t been maintained or updated in a long time. It’s pretty clear there are people living here semi-permanently and there was loud music and shouting coming from multiple rooms well after 1am. Steer clear of not only this place but anything in the general Castleton area as it’s all gone WAY down hill the last few years and has become a rundown place.

Decent stay for the price, receptionist was hard to find for my check-out so i had to leave my card on the desk. Other than that the stay was good.

The cleaning staff clearly doesn’t take pride in their work. The room was just simply not all that clean. Spots on the floor, some kind of white substance all over the remote(pretty sure it was wax), the phone was so dirty too. The phone wasn’t even working. Some lights weren’t working and others weren’t even plugged in. The “free breakfast” was coffee, tea, hot chocolate, muffins and granola bars. I needed a place to stay near the hospital and I figured this would be perfect. Location was perfect but I would not stay here again. I’d rather drive a little further to somewhere better maintained. This was so not worth the price paid.

Worst hotel experience I've ever had! Upon check-in, the desk clerk informed us that the hotel elevator is not working correctly. The elevator call button in the lobby was inoperable. You had to use the stairs to climb up to the next level, then enter the elevator and push the lobby button to send it down to the lobby! The toilet in our room was clogged. Called the front desk, they sent somebody else up to the room to HAND ME A PLUNGER TO CLEAR THE CLOG MYSELF!! No other rooms were available as they said they were completely booked! The 30 year old refrigerator was so noisy, I had to unplug it to get to sleep. Breakfast included was a joke! They put a plate of muffins, along with packages of instant oatmeal on a 2 x 4 foot table which was standing next to the inoperable elevator. This was what they called breakfast, and it was only available from 6:30AM to 9:00AM for a completely booked hotel!