DoubleTree by Hilton Jacksonville Riverfront

I love the view from the 10th floor!

The service was amazing and friendly and the view deserved all the money.

I booked this hotel because it said “river front view,” however, the only view I had was a busy highway and parking lot. There was no microwave nor mini refrigerator in the room. I was very unpleased with the room I got for the price I paid. Will not visit again.

Excelente lugar bien ubicado solo que el hotel le falta mantenimiento o mejorías en las instalaciones y habitaciones

I booked a room for a business trip in Jacksonville, my first time visiting the city. Unfortunately, this experience turned out to be the most disappointing one I've encountered despite having stayed in over 200 different hotels around the world. The room was in terrible condition with melon seed shells scattered next to the bed, a dirty floor, mold, bugs, and an unpleasant odor that made me feel unwell. After checking in and briefly leaving for dinner, returning to the room for just 2 minutes was enough to make me physically uncomfortable due to its uncleanliness. I quickly retrieved my luggage and had to leave the room for my own well-being. When I inquired at the front desk about changing to a cleaner room, I was met with the challenge of their computer system being down. The combination of the foul smell and lack of cleanliness was intolerable for me, leading me to make the immediate decision to check out without hesitation. Despite my request for a refund, it was declined based on their policy, leaving me with the unfortunate outcome of losing my money while leaving behind the unsanitary conditions of the room.

This was one of the worst experiences I’ve had at a Double Tree. The entire hotel was run down and dirty. The room we stayed in was extremely small, bed was broken and sink would not drain. I requested to be moved to a different room but got a quick response of “we are sold out.” I won’t ever go to another Double Tree for this reason.

I was traveling to Jacksonville for a quick one night business trip. When I arrived Monday evening I was greeted by a friendly check-in desk and a great dinner at Ruths Chris. However, once I stepped in my room I was met with an overwhelming smell of mold. The first I did was walk to the main air vent, which was filled with dust and mold. There was also visable dirt and mold build up in the bathroom. The bath tub looked to had been painted or re-coated recently and the paint was peeling and coming off in clumps as I showered in the morning. The sprikler heads and other metal components in the room had a good deal of rust build up on them. If I was staying for more than one night I would have packed my bags and relocated to a different hotel. Extremely dissapointing.

How dare they charge hotel prices for motel rooms. If I could give a 0 star I would. The rooms are filthy, and I say tooms because on my way down to the front desk to complain, there were other ppl on the elevator with the same intentions! The bed didn’t have a bed skirt exposing the box spring which was literally filthy. Baseboards were dirty and coming off. Walls had stains. The carpet was so filthy I had to put towers on the floor to walk on. I checked in at 4pm and checked out at 6pm. I had to waste my time finding another hotel because staying there was not an option!!

The staff was very friendly and accommodating with my early arrival. They were able to give me a room at 2:30pm when check-in wasn't until 4pm. My main compliant about this hotel was that the tub had a leak and the noise from the leak was very disruptive. The bathroom was outdated and the room as a whole was just very old and not very inviting. I was only staying one night, so I didn't make a big deal of the leak but if I was staying longer than 1 night I would have requested a different room.