Residence Inn Jacksonville South/Bartram Park

Overall ok, but amenities were definitely below average. Limited food options, bar shut down without notice, lack of coffee during breakfast, overpriced snacks, paper thin walls with very loud guests and animals. Would not return

Overall a great stay EXCEPT for the extremely nasty, unprofessional, and rudeness of the breakfast area attendant Jill. We had walked into the area at 945am not realizing it closed at 10. There was ample food in there and as we started to take some she yelled at us they it was closed. We were naturally confused as to there being food available and she denied us where she spoke condescendingly to us, women over 40, as if we were children that couldn’t process the idea of it being closed. Ironically the next day as we were leaving we heard her snap at a man waiting to get a receipt that “that wasn’t her job” and left him standing there. This woman needs some on the job training of customer service because she is lacking. Tori, the desk attendant, on the other hand was wonderful. She was sweet and thoughtful as we checked in and went above and beyond when we asked if we could have a top floor room as we were going to bed earlier than most people. Outside of Jill, the place is wonderful and a great value

Hotel was nice and clean. Staff was wonderful., consistently kept the room clean. Bar could be better (Not opened on the weekend). Pool was closed. The pull out couch was damaged and could not be used.

This is a very nice hotel. Our room was clean and nice but I want to mention the pillows were garbage. I called guest services and requested new ones and never heard back from anyone. We ended up buying some at a store.

It was great stay as usual. I’ve been coming to Jacksonville for 10 years. I was one of the first people to stay at this location and have been back multiple times each year. I would’ve stayed here more, but some of the trips the prices for here were considerably higher than similar hotels. This however is my favorite.

Property was absolutely beautiful. Our room was great, the bed was perfect, not too soft, not too firm. For an overnight trip, this hotel was a great choice.

I have stayed at this property twice in 2 years and they always have exceptional service. Hotel is very quiet. Complimentary breakfast is amazing!

Room was dirty, sheets had spots. Coffee maker was broken. Shower was broken.

Normally love staying here but this time we had a little issue with bugs