OYO 10368 Om Heritage

Service are not matching with standards Room needs renovations . toilet foul smell enter in bed area , we can't turn on exhaust fan through out a day because key and device on/off system so it's take 1 hour to get normal air and with use of air freshener No staff available to service Very limited staff operates entire premises so it is not possible to handle all guests Receptionist was highly rude. Only one person are running whole the time ,which is perfectly fine but he was also tired to attend all guests of the hotel. We book 5 rooms , recepo asked 8000 Rs extra without justification. Actual calculation was 3500 Rs. Even he didn't give official bill of it . I still need bill for it. We ordered few liquors , billed was 3500. No bill was given to us. Just paper calculations. We ordered some tea coffee in rooms but numbers are not matching. Breakfast is not upto the marks. Totally cold poha and paratha. Didn't not have arrangment to warm something. No one was there to pickup used cups and plates from room. We put everything outside and informed them to pickup. After 1.5 days later they picked up plates.