Belle Epoque Hotel Victoria & Apartments

#好評#對房間佈局，酒店氣味，床品舒適度，鄰近活動滿意；非常好！还给我们免费升级！酒店环境超棒。去厄西嫩湖走路就可到上山缆车。住酒店缆车票打八折。周边餐馆超多，出门就是超市。

The apar**ent of the Victoria hotel in House B was top notch, a real gem! It was light, roomy, luxury, cosy and fully equipped. Also, the parking garage underneath was very practical. The Victoria is located in the centre of the Kandersteg village with everything closeby and all hotel services (like the swimming pool) are also available to the apar**ent guests. All in all, we really enjoyed it!

This is my fifth or sixth visit to the hotel over the years. As ever, the hotel is welcoming. The staff are pleasant and efficient. The rooms are clean and functional. Breakfast is good. The bar is a good place for an after ski drink at the end of the day.

We stayed at the Victoria Alpine Park in an apar**ent that belongs to Belle Epoque Hotel Victoria. Apar**ent´s location was quiet and peaceful with fantastic views towards the mountains from the big balcony and windows.

What a fantastic experience ! clean, comfortable rooms, friendly staff. the manager (sadly i did not get his name) was a pleasure to talk with. Nadia who waits upon you in the dining room, has the most radiant smiles i have seen. She is a wonderful person and JEWEL of the hotel.

Enjoyed the interior design, the breakfast buffet and the overall feel. Clean and comfortable. The location is close to the bus stop, train station , the picturesque church and shops. Because a lot of guests participated at a trail tun with a 7am start, the hotel offered breakfast from 6am onwards instead of 7am. Great effort.

Lovely hotel in a beautiful setting. However we were badly let down by very poor customer service. Despite the 30° temperature the radiator in our bedroom was full on, making our room unbearable. Reported immediately on check in, the knob was broken but we were assured it would be fixed (my husband said if he had had a pliers he could turn it off in 30 seconds). However 24 hrs later there was no change so again reported it. Clearly no attempt had been made to fix the situation. We were repeatedly told that the hotel was completely full and there were no rooms vacant. However when we checked there were indeed rooms free, albeit at a more expensive rate. When we pointed that out, there was no apology for lying to us. Initially it was even suggested we pay the difference in price! Eventually we got the upgrade, had a better night’s sleep, but would not stay here again because of this poor attitude towards guests.

Fantastic hotel. We were half board with Inn Travel and food of a very high standard and a wide range of choices. The breakfast buffet was good quality and extensive, too. We had a huge room at the front, 327, with a walk-in wardrobe! Beds were very comfortable and the room was very quiet. The pool is amazing! Swimming with a view of the mountains was such a fantastic experience and for an extra cost you can book the sauna just for your own use. Very well situated, 5 mins walk to the station (bus from right outside if you need one), mini-market next door and tourist information next to that. Staff lovely, nothing too much trouble, would highly recommend.

Lovely hotel with the most epic views. It was a great home base for our trip. We drove from Geneva up to Grindelwald to hike for the day, and then back to Kandersteg for the hotel and to spend the rest of our holiday in that area. The pool was a fantastic antidote to our sore feet and a treat for the kids. Breakfast was phenom. The only thing that I think could have been improved upon would be to have a very small mini fridge in the room. Our ice packs were in need of a freezer and our meats, cheeses and houmous from each day of hiking didn't last long without a fridge. Otherwise, I will definitely be returning and will recommend it to friends.