Verified traveler
3 октября 2021 г.
The location of this hotel is brilliant for Railway Train passengers. Staff very friendly and helpful, was surprisingly quiet at night and the hotel is in excellent condition and beautiful interiors with tall ceilings and large ornate windows. Also and still rare for Europe, an excellent air conditioning system in the guestroom that actually does make it cool. So this hotel will be fine even during the summer months. The restaurant is closed this year due to the pandemic, only breakfast or minibar is currently possible when it comes to guest food. I decided for an upgraded Zoo side room away from the tram traffic, and expected at this level of hotel the room to have a personal safe and a guest kettle for making hot drinks. Neither were included. In fairness, the hotel did provide me hot water units whenever requested. But the lack of certain amenities (extra towel and extra pillow had to be requested), the no personal room safe box issue (other than in the top level suites) remained a major nuisance for an otherwise excellent establishment.
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