Alia Palace Hotel - Adults Only 16+

This hotel appears to have it all. Great views - nice rooms (I had a junior suite with a private pool). However I found the staff rude and unhelpful with only 2 exceptions. I had made my booking based on breakfast and evening meal. I asked if I could change to lunch (as mentioned on here before) and was told very rudely that the answer was NO absolutely not. As a consequence I didn't eat one dinner in the hotel. I had asked mid week about a late check out. I was told to ask on the day before departure after breakfast when they got their allocations. I duly did to be told to come back after 7.00pm that night - I duly did and was told with a smirk from the receptionist that the answer was no as they were fully booked. This was a blatant lie as I had checked with Trip Advisor and they had availability for my room type. What annoyed me most was the fact that I arrived early hours of the following day for my booking so they had a whole day of providing me with nothing and got paid for it. I have been left with a bitter taste in my mouth - I paid for things that I didn't receive. What would the harm of been changing dinner for lunch (surely a cheaper option anyway). I thought the rooms were of a good standard the pools were very good. One of the pool waitresses was lovely - as was our room maid - very helpful. Reception team very rude and they should seriously think of a career change. Sadly I won't return because I don't like being ripped off and advantage taken.

Friendly staff , clean nice hotel and facilities. Beautiful location. Food good. Rooms nice and spacious , lovely area by the pool . Check in was easy. There is a mini bus that takes you to and from the beach . That runs various times throughout the day and night. Variety of drinks that are inclusive of all inclusive. The hotel is clean , a small gym . There is entertainment most nights . But we went into the town .

I’m sad to say that this was my worst experience I’ve had, it was the first time me and my partner were going on holiday together so we booked this holiday in which we spent 3.7k for 10days we are sad to say we are truly disappointed. When we got to the room 505 which we stayed in we noticed that one of the chair arms were slightly damaged we took no notice of it however because we assumed they had already known about this. Everything in the room was average it wasn’t 4.5 stars at all there were stains on the chairs and sun loungers. We had an average stay we had all inclusive but I felt we were treated the exact same as the rest no drinks or water for free past 10pm which is ridiculous if you ask me. Also the freezer door came straight off as it was rusty. There particularly was a woman who claimed to be called Kiki who wore an ear piece all the time and often was on the phone a lot which is unprofessional especially if you are a receptionist, she was very rude and disrespectful with how she said things and didn’t speak with clarity. At the end of our stay we checked out and a few hours later the house keeping lady name Aggelila had notified the receptionist Kiki that we had damaged the chair which was very concerning because we had taken pictures of the damaged chair and when I went to look at the bedroom again I had noticed it was even more damaged. They made us pay 450€ To replace the chair when they could’ve just repaired it and we didn’t damage it in the first place. When we said to Kiki we couldn’t get money to pay for this she responded “I don’t know what you are going to do you are going to have to ask someone in London to borrow you money” which is bang out of order and completely out of manner and her business. Anyways we paid but it was as if they know that we didn’t break the chair but made us pay anyways and from my point of view the house keeper who had broken the chair previously didn’t mention the damaged chair and had used us to clear up her mess. I’m really disappointed with this stay and I’d appreciate it if someone could get back to me to discuss this matter. Anyone staying in room 505 make sure the chair is new and the freezer door is working. Don’t let them scam you.

Went on my first holiday with my boyfriend, absolutely loved the views from our junior suite and the hotel itself, however had multiple interactions with staff about how they have treated us and other English guests. Was spoken to horribly when raising an issue due to how a bad maid spoke and acted towards us and also a second issue revolving the reception crew. Some of the staff were lovely however the others really let it down for everyone else. Wouldn’t ever go back and wouldn’t rate it 5*. No hotel i have experienced in England has ever spoken or treated guests like this and from hear say no one I know who has flown abroad before has experienced attitude like we did. Hate to say it but it was directed most towards young English people at the hotel as I know of others who experienced very rude behaviour from the staff while we were there.

The view of the hotel is absolutely magnificent and rare to find. The room was very clean and the staff helpful, although the service a bit slow. Excellent massage provided with extra charge. The only minus was the food, which was well below average.

We stayed here for 4 nights for a relaxing girls weekend away. The hotel was clean and very well presented. They staff were very friendly, I had read reviews saying bad things about customer service but I cannot complain. Almost all staff were very friendly and helpful with Rachel being very chatty and helpful. The staff around the pool were so helpful and friendly also offering drinks, I cannot remember names but they were great. We were all inclusive and if I’m honest I did not expect the drinks to be limited with what you can order but there was enough choice and it didn’t affect our stay. You can order drinks not included in all inclusive and just pay for them. The suites are at the top of the hill but we were offered rides in the golf buggy’s often and staff were very happy to do this. The shuttle into town was great too. I will definitely return.