Holiday Inn & Suites Houston West - Katy Mills

假日酒店的房間都是很好，帶孩子一般都用雙大床，房間配冰箱微波爐。設施比較新，淋浴的水量不算太大。空調響聲賊大，是這種酒店的通病。

Staff was wonderful checking in everything was nice until we go ready to relax in room around 9 pm just saying rooms were not soundproof 😳

The man at the front desk that helped us was the absolute best and so accommodating! I wish I had remembered his name. Best service ever.

Very nice property.looks new and its location is surrounded by places to eat, and the Mall is nearby. The staff was professionally also I highly recommend this property !

Well, I’m sorry to say that the morning service for breakfast was totally wrong. It was advertised as being ready at 7 o’clock. We were there at 7:45 and a coffee was cold and no service in sight and when I went to the front to ask the lady What was going on with the breakfast and she says oh I don’t know they’re in the back somewhere. One person finally came out to take care of the already waiting 15 or so people bringing dishes that looked not too appealing to me. My son had coffee and it was lukewarm at best , we mentioned it to the counter lady and she changed a new pot but by then we had lost all appetite and just left to another place. I think the experience was made worse because the lady at the counter seemed pretty nonchalant and acted bothered that I was asking her questions, even though I was very pleasant with her , it’s not the way to run service in a hotel, especially involving food. My bedsheets were pretty wrinkled and I was unsure whether they’ve been changed at all, so I slept with my socks on never going to another Holiday Inn again.

Called ahead to let the hotel know I would be arriving at 3am due to plane delay. While they did hold my room for me, when I got to the hotel at 3am, I had to wait outside for 30 minutes because nobody was at the front desk to unlock the door. Called but no answer either.

The room was comfortable and the staff was super-helpful. Their indoor pool was great and my granddaughters and I spent a lot of time there. My ONLY complaint, and it's a minor one, is that the drain in the tub didn't work so I was unable to take a bath (I'm not real keen on showers), but that's minor and isn't enough to stop me from going there again.

Clean, property was updated, very friendly staff, quiet area but also had a lot of shopping next door to the Katy Mills mall. All around was a very enjoyable pleasant stay. Will definitely be back.

Huge room, very clean and comfortable. There is not a breakfast buffet. But highly recommend.