Hedera Residences - Kumbor

Terrible experience, we booked two rooms in 15 May for three nights in July, non refundable by booking. Before two days of our arrival I called them to confirm the reservation because they didn’t withdraw the money, they said “sure no problem your rooms will be ready”! In the day of arrival, after 8 hours of driving we had a terrible surprise, they had only one room in the building and the other in other place, the funny part if I can say it’s that they blamed on booking. After all the reviews i read about this property the conclusion is that the rule is to overbooked and they don’t respect the reservation! For us was better that it’s happened like this because the pictures in booking are very good, it’s not the reality and I can confirm that they don’t have AC!

Nina (host) was the most helpful and friendly host we've had in our whole 6 weeks in Europe, she deserves a pay rise! Beds were very comfortable and room was super clean. Really loved this accommodation :)

Peu ou pas de service. Difficile à joindre le personnel et toujours pas reçu la facture du paiement de la taxe de séjour. Beau logement, mais qui devient moyen devant le manque d’intérêt pour les clients. À éviter pour business. Excellent wifi, mais rien dans le frigo et même pas une bouilloire (alors que l’établissement n’est pas constamment ouvert pour les gens qui bossent. J’espère que c’est mieux pour les touristes..) En tous cas bien trop cher pour la prestation, même en cette saison!!

Sejour catastrophique car l'hotel ne nous a simplement pas recu apres avoir admis prendre plus de reservation que de chambre.