Holiday Inn Express & Suites Lagrange

I requested a wheelchair accessible room, We got a hearing impaired room. No handicap accessible toilet or tub. room was so narrow the chair barely fit. Plus No WiFi.

The heater went out , repaired and went out again and I had to ask front desk and repaired it myself with there instructions

Not enough lighting in the bathroom, handicap bathroom in room could use a bench. Unable to access Wi-Fi with password.

They were very accommodating, giving us a first floor room as requested. It was very clean, and the pool was awesome!

I asked for bottom floor close to the lobby. They put me on the top floor as far away from the elevator as possible. Check in is at 3pm. The lady would not let me check in at 2:30pm even though all of the house keepers were gone. I don't know why but she did let other people check in before 3pm. I didn't act ugly to her. I was respectful to her.

When we arrived, we realized the tv was broken. Went to the front and someone went up and said they fixed it. After leaving to get dinner, it was all fuzzy and not working again. Went back down and was told to just push a cord back in the make it work. Once I rejected that solution because it was not one, I was told the lady in the lobby needed to verify and see for herself. She went up and told my husband to just not move it to face our kids and that would work. We requested a different room and were put in one that was not like what we paid for. The thermometer in that room was broken, but we just dealt with it because we jad already moved and it was late. Front desk person was very unpersonable and rude.

Hotel was clean and quiet. Comfy bed and good breakfast. Staff very friendly and helpful

This is our second time staying at this location. Very friendly staff and the hotel was perfect - clean, quiet and convenient.

Nice room but late night arrivals were very inconsiderate. Excessive noise made sleep difficult.