Holiday Inn Express & Suites ST. Louis - Chesterfield

I travel quite a bit and this was an excellent experience. From the very fresh and clean facilities (great breakfast BTW) to the fantastic staff - in particular, Sarah, at the desk - this was a very enjoyable, albeit short, stay. Definitely will stay again if ever in the area.

Very clean room and bathroom. Breakfast had a lot of choices, the area was kept clean. Bed was comfortable. Shower had lukewarm water.

I loved all of the amenities on site, including an awesome breakfast, and the staff was extremely helpful and nice

Our stay started with problems and they just kept coming. 1. Checked in to our room and it was not the room we reserved and paid for. We booked 2 rooms and were supposed to be in a queen with two beds and s sofa. Both rooms were just queens. 2. The heater came on and it had a loud, annoying noise. (Like fingers on a chalkboard) They sent maintenance and it could not be fixed. Called the front desk. Was told hotel was fully booked. Asked for the manager and was told they were not available. About 10 minutes later front desk called and had another room. 3. That room had multiple problems - roach in sink -no hot warter or water pressure in shower - shower head would not stay up. Kept hitting me on the head - blackout shade would not lower. - no coffee, tea, water or coffee cups - no laundry bags Made us wonder if room had even been cleaned?? Never heard back from manager. This hotel in definately not up to IHG standards.

I liked the location and easy access to shopping in the area. The hotel was great for the price and I really enjoyed all the amenities and how it was set up.

I booked on *******, thus check in was a breeze. The room was very clean, the halls were quiet. The bed was amazingly comfortable as were the pillows❤. The bathroom was also exceptionally clean. I would definitely stay here again! Late check it was not available.. I'm guessing because of the holiday, but i was afforded an extra hour and that was appreciated.

Our stay here was pleasant and uneventful. Staff was friendly, room was clean and quiet, breakfast had a good variety of choices. We’d stay here again.

Very unhappy with billing and explanation. First I was told my AARP membership did not provide a discount. Then when I checked out (4 night stay) each night charge was different. When I asked why, the only response I received was "that is the way it is." This attitude and response certainly will influence any future stays.

While the hotel itself is nice and staff is attentive, my only complaint is regarding the water. It leaves this slimy residue after washing your hands or taking a shower that makes you feel dirtier than before you washed up. Good for a 1 night stay, but I had to switch hotels for this reason. The hotel said that chesterfield has "hard water" and added softener, which this was happening, but when I switched to another property, I did not have this issue.