Residence Inn St. Louis O'Fallon

When we first arrived to the room, we noticed dirty dishes on the counter. The front desk woman was very helpful and came to remove them and check the rest of the room. Upon entering the bathroom, we noticed urine on the floor near the toilet. Again, the front desk woman was very friendly, I requested to move rooms but none were available, so she cleaned the entire bathroom. Went to make the pull out couch bed (this was prearranged), no sheets/blankets were available; so I called once again. The nice woman brought some down. I pulled out the bed to notice food crumbs and trash under the mattress and folded within the mattress. Needless to say, my son slept on top of the regular couch with sheets covering everything. I’m very confident this was not a cleaned room when we checked in. We stayed one night and checked out the next day without staying for the 2nd night. Staff are very nice, pool was warm and clean, breakfast was delicious and exceeded expectations, but the room was dirty and aged.

Convenient me located , felt safe, quiet. Good service. Lobby was nice and clean, well lit. Pool and hot tub were good. Room was clean, cozy. BathTub looked like it had seen better days but was clean. Breakfast was not worth staying for, was microwaved and runny. I got to say that the free breakfast was the worst part of the stay but that said, I would return and stay with them. They are pet friendly.

Good location. Very nice staff. Older property but kept well. Lots of remodeling being done which is always nice to see

The hotel called us about 2 hours before our arrival to tell us our room was not available. They then kept us on hold for 30 minutes and we had to call back. Once we called back they said everything was fine and they had mistaken a flooded room for ours. Then when we arrived the refrigerator was not cleaned and had food from the previous person. The room smelled because one of the food items was an open package of meat in the freezer. There was also small pellets of something on the bathroom floor. When I brought this to hotel staffs attention she had no cleaning staff available to help for the rest of the night. So she came up with a small bag and took the items. She still didn’t clean the fridge but she did provide an air freshener.

Loved the area and design of the room but needed some upkeep.

Liked ghe convenient access to the interstate. Property is showing its age.

This hotel is need of some upgrades and customer service. At check in, once we found someone in the back office, we were told that if there were any issues to contact the front desk but they could only do so much due to management all walking out the same day. That did not leave me feeling very sure about the hotel. Once in the room there was no phone to contact the front office, the blow dryer didn’t work and the bathroom light took forever to come on. We made due with the hotel but will not be returning. There are much better options nearby.

No linen bag for dirty clothes. Be nice to have. Trash can in bathroom itself.

We stayed there due to a basketball tournament. After playing all day we return to the hotel to wash uniforms due to how late it was and the washers being occupied we could not wash until the following morning. We were able to do the washing machines but upon drying, they were occupied, so Stacy in linen services or housekeeping, stepped up and let us use the facility dryers to dry our team uniforms so we could be at a game on time. Can’t thank her enough..