Станция хьюстонского скоростного трамвая "Белл", Хьюстон: отели рядом

«酒店位於休斯頓市中心CBD地段，環境還算可以，但相對國內同等星級酒店還是差不少。酒店就一位前台服務員，早餐也很簡單，可能是美國人消費特色。周邊非常安靜，奇怪的是CBD區域大街上沒有幾個人行走或活動，非常沒有人氣，很不習慣。CBD區域偶爾也能碰上幾個流浪漢»

«Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy. For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred. I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist. The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better, especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.»

«Overall me stay was great. It was right downtown which was close/ walking distance to a lot of places. They also had several restaurants. I went to the one on the second floor forgot the name but the bartender at night was top tier. I would definitely eat their again.»

«The room was clean and although we were by the elevators it was quite. Beds were comfortable. Breakfast was one of the best we have ever had and was included with the price. Valet service was $55 but you could park in a parking lot across the street if you wanted. The best part for us was the hotel is only a block away from the Phoenicia! We definitely will be back!»

«I am very grateful for the opportunity to stay this hotel, mainly because of the CCIM conference held here. However, since I registered a bit late, I wasn’t able to get the special discount. The check out service man is excellent. The staff guided and assist me, I believe this is the great example of what makes a hotel truly outstanding.»

«舒適，有早餐，水 咖啡無限喝，位置方便，離會議中心近。»

«地理位置非常好，在休斯頓的市中心，距離展館1公里，走路方便。我們定的是兩室一廳的套房，設備和設施很好，早餐很棒，前台的服務團隊很好，我們有兩個快遞從中國提前寄到，酒店的經理為了安全起見保存在他自己的辦公室裏，對此我們感謝這位經理。也感謝幫助我們處理領取快遞的團隊，包括：當班的前台、保安、還有一個人，一共三人，感謝他們。»

«It was a comfortable stay. Staff were nice and friendly when checking in. Basic style but I overall enjoyed my experience and would consider staying here again.»