Homewood Suites by Hilton Laredo at Mall del Norte

Good experience and locations so far as we have done. Welcome people to be there as always.

The location of this hotel is absolutely great, I think the rooms need a refurbish. All and all I would stay there again with out a problem, the staff is serviceable and nice.

Like the set up with separate living and bedroom with full kitchen. However, we were on the 3rd floor and the elevator to our wing wasn’t working, and we weren’t informed of this when we made reservation. The front desk person said it had been out for a week. We had to lug our bags up the entire way. To make matters worse is that the wings do not connect so if you go up thru the other wing you have to go down and up the stairs again. This is not a pleasant experience esp for someone w bad knees. The ice machines on 2nd and 3rd floors didn’t work. There was a dirty sock in the bedroom and dirty towel on the closet so probably didn’t vacuum. There was a half finished sprite bottle in the fridge, and the tub was worn and cracked so a bath was not an option. They did give a $40 discount on a $249/night charge (this does not include taxes, fees etc…). I had in the past enjoyed my stays at Homewood, but this was not up to par.

The property was good, the only problem was that the Elevators were not working and we get a room on the top floor

It was a terrible customer service the girl at the front desk was rude and wantes to charge me more than what i had booked because the elevator was not working and in order for me to be on the aide of rhe elevator she wanted to over charged

The staff has been very helpful. They help me translate.

It was nice but property is being remodeled so there was a lot of unfinished work in the room and pool door had to be propped open with a chair…. Very unsafe for kids

It was under construction, but everything very well organized I liked the area.. coming from out of town just stopped to rest shower and took off . Wish we could’ve stayed longer..

The Hotel was under construction and we were not advised. The drapes were not installed they were on the bed and couch. Dishes were still in the dishwasher. There were not enough towels. There was no shampoo. Ice machines not working. We needed to get it from the kitchen. We were in the 3rd floor. Would like a discount