Amerik Suites Laredo Behind Mall Del Norte

This place states they are undergoing renovation but none is observed. Room smells musty, towels are like sandpaper. They no longer provide breakfast and no coffee or snacks are available. I should get a refund for having stayed here but wont make that mistake again. Also the elevator is scary makes hard stop and jumps. Looks ok from the outside but its not a good place.

It was perfect. Clean, quiet and comfortable. Couldn’t have asked for a better stay.

Stuck in elevator. No trashcans. A mess everywhere. Shower door unhooked.

The check in was quick and was told thw hotel was under a remodel so its understandable for some things are not in place. The room was good and comfy. We were missing a trash can, wif access but other than that it was ok.

Turnos out they were not serving breakfast and the pool was not working. When I asked for a discount foto not having these announced features, the front desk manager refused.

Hotel is recently remodeled, no staff at night after 12 midnight. Leave hotel and parking completely unattended. Mexican families of hotel maintenance crew are living in hotel, all jumped in swimming pool at 1am. They made so much noise and hoopla, I could not sleep. I yelled to shut up, but they ignored me and continued the dive-bombing and screaming until 3am. I didn't sleep at all, very upset at whole situation. They were running up and down the halls and soaking the elevator floor in their wet clothes. Nothing I could do. I went in the hallway and yelled at the older tattooed one, and he said he hadn't been in the pool yet, I told him to tell them to turn it down. Very confrontational vibe, felt like I might get attacked, as they have no American values to go by.

The property is being remodeled and all the rooms are being upgraded. New furniture and super clean.

Nice place...in construction ..pool out of order good costumer service

There was construction going on, no pool, no one at the front desk, and no ac.