Hilton Garden Inn Hershey

When I checked in the person at the front desk asked me my name and I told her. She confirmed it and never asked for my identification and apparently there is another guest with the same name. Only until she asked if I wanted to keep the payment on a credit card that I didn’t have did I asked if she had the correct person. After that we went to our room and noticed the toilet was running and didn’t think anything of it. The next day it continued running and overflowing. The housekeeper manager was the nicest person and helped us to get our room changed. The front desk didn’t even want to move us. The hotel is in need of a refurbishment desperately. I will not be going back there again.

Called ahead of booking to secure jacuzzi in my room and that promised wasn't fulfilled even after we said something to staff, just gave us complimentary breakfast tickets that didn't really satisfy what I originally wanted.

Average hotel, nice rooms. Parking is a bit tight and no extras, breakfast available for a fee.

Kids loved the pool. Room was comfortable and clean. Staff very accommodating when supplies were needed. Nice environment overall

The staff is very nice. The walls are paper thin. We had a child next to us jumping on the bed, yelling and screaming cuss words at all hours. I don’t recommend this place

Arrived after a full day at Hershey Park, around 5pm, to find out there were no rooms ready for us despite check-in being 3pm. We were told we could sit in the lobby and wait for a room (with others) or come back later. We opted to go to dinner and come back. I’ve never arrived at a hotel well past check-in not to have a room ready. Rooms were outdated as was tv service - no option for Netflix or other streaming services. Only two bath towels in the bathroom, but three of us were staying in the room. I had to go to the front desk to get additional towels. Gym and pool were small, but adequate. I wouldn’t stay here again and don’t recommend. Have stayed at similarly priced Marriotts lately and the quality is much better.

I was just there for 1 night and it served my purposes for that quite well. The room was quite spacious (though this may have been because it was an accessible room) and the hotel was in a perfect location for food, groceries and gas. My biggest concerns with the room were that the bed was exceptionally firm and that there was what appeared to be a blood stain on the sheets (it had clearly been laundered, but unsettling nonetheless).

Really despise the shared shampoo, condition, lotion dispensers! How are you preventing them from being tampered with? Room was nice size but chair had stains on it. Love the coffee bar but disappointed that breakfast is not included.

It is an older property. I expected more. The carpeting is stained in the hallway. I was put in the first floor. My drapes would not close. The guy in the next room snored all night long - super loud. I asked for earplugs and the snippy associate in the front said “if” they had them, they would be over “there” (as she pointed to their store) and “available for purchase.” Nope! That is not customer service. Will never ever be back. The place gave me the creeps. It sits up on a hill and it was just eerie. It is probably ok for the HersheyPark summers but it is not ok for a business traveler who requires a decent night’s sleep.