Extended Stay America Suites - Dallas - Lewisville

I would not stay here again but at least the staff were friendly

room no too clean,

It was okay the TV never worked called tech support they couldn't do anything so we stayed there 3 days without a TV working which is not a big deal but you know I'm going to spend that kind of money I want everything to work like it should but it's not the hotel's fault that the TV didn't work it was the service

Connie A. is always very helpful in coordinating 14-Day room cleaning with me. I work remotely, via the interwebz, and I am almost always working during regular business hours, so I'm not so easily able to make my room available for cleaning. She's very understanding and patient with me and my schedule. I know this is not convenient for her and I am very appreciative of her willingness to try and work with me, when possible. She is also very thorough. Thank you, Connie A.!, Richard Gross (Room 221)

Smell bad / towel not clean and smell bad / breakfast is not good

Where to start…I chose this location due to reviews and a recommendation was made. Immediately I noticed that the hotel across the street had homeless individuals wandering the parking lot and the restaurant staff encouraged me to find a different location if traveling alone due to “safety concerns” but I tried to give it a chance. As soon as I walked into the Lobby, I could smell a type of “cigarette” and the check-in staff wasn’t very friendly but replied when spoken to. I paid for a week but left after the 2nd night. Upon entering the room, I could see that the room was “remodeled” but everything was outdated-seeming as if only a coat of paint was added and a nice picture thrown on the wall. There were crumbs of food left from a previous guest and some of the blankets had dark stains. The sign on the bathroom mirror stated that management signs off approval as a part of their cleaning checklist…doubtful. Anyway, I was exhausted and went to bed. The next night, I went into the kitchen area and watched a roach scurry across the floor, under the gap beneath the door, and into the hallway. Fast forward, I got up around 1 am and again noticed a roach in the bathroom area trying to run away into a tiny hole in the baseboard. I couldn’t go to sleep after that. After showering, later that morning, I saw another one in the kitchen alongside a few “babies” and decided that was enough. I gathered my things immediately, went down to the front desk, and requested to check out. The positive was that a different employee was present and she was very nice, being understanding of the situation, and was very apologetic. She gave me a full refund for my stay and I left with no intention of going back.

I appreciate how attentive the staff is to my casual comments such as it would be nice to have a coffee pot in the room. One of the staff members, Tim, says to me, "We have coffee pots... hand on, I'll get you one!". Also the housekeeping staff made sure I was given whatever I needed if I was staying another day. Overall, this is a pleasant place to hang out whenever I need to.

Courteous staff; service-oriented; accommodating

Staff were all very professional. Great customer service & they were all very friendly.