Отзывы об отеле Ibis Liverpool Centre Albert Dock - Liverpool One

Ответ от объекта размещения: Dear Guest,Thank you for your feedback regarding your recent stay with us at Ibis Liverpool Centre Albert Dock - Liverpool One. I am genuinely sorry to learn about the challenges you faced during your visit, which was meant to be a celebration of your anniversary.It is disappointing to hear about the confusion with your booking. While we strive to ensure a seamless check-in experience, it appears that your reservation faced unexpected complications. I understand how frustrating this must have been. Regarding the room assignment, I regret that you did not receive the accommodation you had originally requested. Our team is trained to prioritise guest comfort, and it is unfortunate that we fell short in your case.I appreciate your comments about the room amenities. We aim to provide all necessary facilities for a comfortable stay, and your feedback highlights areas where we can improve. Thank you for bringing these matters to our attention. We hope you consider staying with us again in the future.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Ответ от объекта размещения: Dear Guest,Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our staff friendly; however, I regret that the cleanliness of the washroom did not meet your expectations. We take such concerns seriously and will address this matter with our housekeeping team.Kind regardsLisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Ответ от объекта размещения: Dear Guest,Thank you for your feedback regarding your recent stay. We appreciate your positive comments on the cleanliness and comfort of your room. Your suggestions about staff friendliness and additional amenities will be taken into consideration as we strive to enhance our guests' experience.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Ответ от объекта размещения: Dear Guest,Thank you for your kind words regarding our prime location near Albert Dock and local attractions. We are delighted to hear that you enjoyed your stay and appreciate your recommendation for solo travelers.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Ответ от объекта размещения: Dear Guest,Thank you for your kind feedback. We are pleased to hear you enjoyed our location and found good value in your stay. We appreciate your comments regarding the sofa bed and will consider them moving forward.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Ответ от объекта размещения: Dear Guest,Thank you for your kind feedback regarding our prime location and convenient parking facilities. We are delighted that you enjoyed your stay and found our proximity to the city center beneficial. We look forward to welcoming you back in the future.Kind regardsLisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Ответ от объекта размещения: Dear Guest,Thank you for your kind feedback regarding our location. We appreciate your suggestion about hand towels and will take it into consideration for future improvements. We look forward to welcoming you back soon.Kind regardsLisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Ответ от объекта размещения: Dear Jasvir,Thank you for your kind words regarding your stay with us. We are thrilled to hear that you found our location convenient for exploring Albert Docks and Liverpool City Centre. We look forward to welcoming you back in the future.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Ответ от объекта размещения: Dear Guest,Thank you for your kind words regarding our cleanliness and the hospitality of our team. We are delighted to hear you had an excellent stay at our hotel.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One

Ответ от объекта размещения: Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you found the room clean and enjoyed the excellent location of our hotel. We apologise for the inconveniences you experienced with the room size, shower door and air conditioning unit. Your comments have been duly noted for further review. Should you choose to dine with us in the future, we hope to provide a better experience. Thank you for your understanding. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One

Ответ от объекта размещения: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that your stay at ibis Liverpool Centre Albert Dock - Liverpool One was excellent. Your satisfaction is our priority, and we look forward to welcoming you back soon.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One