Stayed here for a week with in-laws in May and at first impression was great! However, that soon turned to disappointed when I saw the size of the pool, the pool area and the amount of sun beds for the amount of guests that were there. The reception staff were friendly and helpful, but the restaurant staff were very rude and at times made you feel like being half board was a burden to them. They only liked us when we ordered drinks that we had to pay for. No such thing as free water either, which I’m sure is illegal in Spain. Also the 2hrs for breakfast and dinner at the only restaurant in the hotel for all the guests was ridiculous. It made it very busy and then you felt rushed. They would take your plates literally in seconds after you finished. I’d seriously increase it to at least 3hrs to allow all guests time to enjoy their meals. Which brings me to the next point, the hot buffet meals weren’t exciting nor enjoyable as some meats weren’t even cooked properly. The pork dishes especially were undercooked. Nothing special to say other than the salad bar was good but then you can’t go wrong with that. Breakfast was pretty much the same every day and nothing special, although finding Brussels sprouts, spring rolls or vegetables with your sausages was a bit odd. The rooms were of a reasonable standard, nice shower, not enough power points, and the ones next to the television were at the wrong angle. Tv had Netflix and other apps but never worked. Noise from other rooms, corridors and outside was an issue most evenings. So not much sound proofing. No tea, coffee facilities. Cleaner did do a great job at cleaning and providing clean towels etc. but the 1pm cleaning time was a bit too late. No lovely views out on the balcony only the rear entrance of shops and bars. The drinks from the bar were lovely but sometimes a bit slow in coming to your table so you had to go to the bar. Unfortunately no evening entertainment nor atmosphere so never stayed too long. Had room service once and ordered banana milkshakes and that was freshly made and delicious. (Probably cause we had to pay) On our last day whilst waiting for our coach to arrive, the children (3 of them) and the adults stayed in the bar and had drinks, whilst playing pool. This was around 3/4pm and when one of the children potted a ball naturally we all cheered and the bar man told us off for being too loud! It’s ironic considering the amount of noise the other guests were making late at night or early hours of the morning. Not sure what they would have done if the football was on?! So I don’t think it warrants a 4 star and I definitely think some improvements need to made to retrieve that. I wouldn’t return or recommend as I’m not sure what type of guests they’re trying to accommodate.
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