Отзывы об отеле Ibis London Excel-Docklands

Ответ от объекта размещения: Dear Guest,Thank you for the glowing review! We’re thrilled to hear you enjoyed your stay and the easy access to the ‘State of Trance’ festival — plus that nice view sounds like the perfect festival warm-up. We can’t wait to welcome you back for the next big event!Best,Aurelija RevuckaiteGuest Experience ManagerNovotel & ibis London ExCeL

Ответ от объекта размещения: Dear Vicky,Thank you for the lovely review — we're so pleased to hear you had an amazing stay with us!It sounds like our receptionist deserves a gold star (and maybe another bottle of water!) for looking after you when you needed it most. We’re also glad you found the room spotless and enjoyed your time with us, even if the sink decided to stage a midnight rebellion. We've flagged that to our maintenance team so it won’t trouble future guests.Noted on the signage too — we’ll explore how to make the entrance a little more obvious without compromising our sleek aesthetic!We hope to welcome you back soon for another smooth (and leak-free) stay.Best regards,Aurelija RevuckaiteGuest Experience ManagerNovotel & ibis London ExCeL

Ответ от объекта размещения: Thank you so much for your amazing review and perfect rating! We're thrilled that everything exceeded your expectations, and we truly appreciate your kind words. We look forward to welcoming you again for another fantastic stay!Best,Aurelija RevuckaiteGuest Experience Manager

Ответ от объекта размещения: Dear Guest,Thank you so much for your fantastic feedback! We're thrilled to hear you had a great stay and enjoyed the location and surroundings. It’s wonderful to know that everything—from the amenities to the service—hit the mark.We can’t wait to welcome you back for more fun and memorable stays!Best regards,Aurelija RevuckaiteGuest Experience ManagerNovotel & ibis London ExCeL

Ответ от объекта размещения: Thank you for your feedback! We're glad to hear that you enjoyed the breakfast and that our front desk staff made a positive impression. However, we apologize for the issues you experienced with the air conditioning in your room. We will look into this to ensure a more comfortable stay for future guests. We appreciate your comments and hope to have the opportunity to welcome you back soon.Best,Aurelija RevuckaiteGuest Experience Manager

Ответ от объекта размещения: Thank you for your perfect rating! We're thrilled to hear that you had such a wonderful experience with us. It was our pleasure to provide great service, and we look forward to welcoming you again soon!Best,Aurelija RevuckaiteGuest Experience Manager