Jackson Gore Village on Okemo Mountain

When we arrived, the front desk staff were very kind and welcoming. We were told we could eat at the restaurant right off the lobby so we planned to eat dinner there. When we arrived at the restaurant 20 mins later, they told us we could not eat there unless we had made prior reservations due to a wedding they had next door. The lady told us “we have to prioritize the wedding of 200 people”. I asked where we should eat and the lady shrugged. One of the waiters, who was very kind apologized and recommended the bar . They had some dishes from their restaurant menu. We were pretty irritated because we were both exhausted and the lady was very rude to us. We watched 20+ people get turned away from eating dinner due to this wedding. I completely understand that they need to focus on a wedding and the food for the wedding, however we should’ve been told about this when we arrived that the restaurant wasn’t available unless we had already made a reservation. The resort is very nice and there was a lot of fun things you can do there, but some of the staff were quite unkind.

Amazing experience at Jackson Gore and Okemo- staff were fantastic and the room even had a fireplace with trail view. Our daughter really liked being able to watch the snowcats groom the trail right below our room :)

Great ski in/out property. Spacious rooms. Convenient location to all area attractions.

The sheets were stained, toilet seat broken, food was terrible, front desk not helpful

Loved this hotel. Even do we went in fall, where the summer and winter amenities were closed, this hotel is on point. Very clean and beautiful. I will definitely be coming back. You can spend an entire stay inside of the hotel during the winter time because of all the activities the hotel has.

We went the 1st week of November. It was like having the whole place to yourself. Staff was very attentive. Place was extremely clean. Unfortunately for us it was a bad week to visit cause most of all stores in ludlow were closed because they needed a rest from fall season. The restaurant at the lodge was closed for a week to prepare for winter season. We were able to park in parking garage since there was no one there so that was nice. And they offered continental breakfast since the restaurant on premises was closed. It was a nice stay.

The location is amazing. Beautiful Mountain views right from my room. Excellent customer service. Will definitely.be back.

It was a anniversary gift and was supposed to be a romantic nice and peaceful stay but yesterday as we were trying to relax and enjoy our last day after breakfast the fire alarm went on all over the hotel, it was incredibly loud and very disturbing specially in the main room, so bad we had to evacuate the place both of us with acoustic trauma, headache and significant anxiety, we called the lobby first to find out what happened and they just said it was all good, it was a test from maintenance and they couldn’t stop the alarm so it was kept on. We left very disappointed, with no real answer no explanation or apologies. As we left the saw the firemen squad at the venue, they were at the place as well. Again no answer was provided we left the place with the alarm still on. I can’t describe the horrible experience we had it ruined the whole trip we got back to Boston with ear pain and tinnitus. Terrible costumer service.

A great place for a 3 day weekend with friends. The condo unit was clean, with all the necessary amenities. Located in the main building with indoor parking and access to all the services.