Hilton Ponce Golf & Casino Resort

It is a beautiful hotel with very friendly and helpful staff. The food was delicious and we received great service. We loved the pool area, it was beautiful and well maintained. The beach area, was not so nice. It was kind of rough and I thought dangerous. I was expecting something like the San Juan Hilton beach. Other than that, everything else in the hotel was excellent.

Excelente para un ambiente familiar

真是不咋樣

Bathrooms need to be upgraded, even they are clean but you can see the old grout on tiles that looks like dirty. Specifically around the toilet. This is my 4th stay. Hope for next time they look better.

I had a wonderful stay, staff was hospitable, my room was always clean and theres plenty to do on the resort. My only critiques is that the buffet didnt have the best tasting food and there was alot of birds in the dining area leaving behind messes making their eating area unsanitary

The hotel property is well taken care. The room was comfortable but the A/C units need attention. The service was excellent at front desk and when requesting housekeeping needs. We had a situation with the breakfast buffet and the time it was over during the weekend. Reception said one time vs restaurant saying a different end of breakfast. As soon as we stepped out the door to find a table with tray they closed doors and were not allowed to go get juice and other food. We complained at the reception and were given credit. The pool area is very nice and the food and drink service in the pool area was excellent. Overall it was a good stay

We had a great time. The staff and facilities were great. Conveniently close to friends and family. The one issue was that the pictures showed several pools, including one with a bar but we did not see that. I'm not sure if it was a different part of the hotel or a different hotel all-together.

Nice modern Hotel and facilities. Horrible customer service. Room service is a 45 minutes wait. No late (12:00pm) check out availability. (We were a five older, two handicapped, four rooms family gathering) Beach is no sand, rocky, will cut your feet and dangerous. Food outside room is expensive and very bad. A three meat sandwich is not toasted, almost no meat and too pricey.

My recent stay at a Hilton property turned out to be a complete disaster, and I feel compelled to share my experience to warn others. Despite the reputable name, this hotel had a striking resemblance to a cheap motel, failing to live up to even the most basic standards expected from a Hilton establishment. To start, the presence of roaches in my room was utterly appalling. It's disheartening to encounter such uninvited guests scurrying around, indicating a lack of cleanliness and proper maintenance. This alone tarnished my perception of the hotel and left me feeling uncomfortable throughout my stay. The food served at the hotel was nothing short of horrific. The dining options were extremely limited, and the quality of the meals was abysmal. It felt as though little effort was put into providing guests with a satisfying culinary experience. I found myself constantly disappointed by tasteless dishes and poorly prepared ingredients. Moreover, the hotel was significantly overpriced, considering the overall lack of quality and amenities. It was disheartening to realize that the exorbitant rates charged did not justify the experience provided. The absence of basic amenities, such as well-maintained beach access and the absence of lifeguards, further added to the disappointment. Speaking of the beach, it was clear that the property did not prioritize its maintenance. The beach area was unkempt, which took away from the overall appeal and enjoyment. The absence of lifeguards, a